So after reviewing all the various topics on the internet about when eSIM is coming to Fido I'm now a customer who is using a Fido eSIM in my phone. I want to give a quick overview of how - at least Toronto - customers are using it.
Hope this help, because so far everyone doesn't really know how it all works, and it's been working great on my phone and has been a lifesaver right in the 11th hour.
Firstly eSIM's are only available in certain stores.
Solved! Go to Solution.
Tried switching to esim but the Wireless Wave kiosk waved me away with an esim qr card. My physical sim didn't get deactivated and I'm following your instructions here (btw thank you, this is the only detailed info I found about Fido esims), but it is forever activating only.
is it not working because Wireless Wave didn't set this up to my account in the first place? I'm ready to give up, just wanted to see how I can fix it next time.
Hey there @Ayafdez
Welcome to the Community
You can revisit a Fido store or a branded Fido store if you prefer, to have this looked into. They can provide you with a SIM/eSIM card on the spot.
Alternatively, if you don't mind waiting for a SIM/eSIM to be shipped, you can contact us on these channels and we'll happy to look into it.
Welcome to the community!
I can understand how that statment might be concerning. It was an unfortunate choice of wording. It is true that the SIM card will be deactivated if you switch to an eSIM. It is not possible to have the same number assigned to two SIMs (physical or electronic) at the same time. So if you wished to switch to an eSIM, your current SIM card would be deactivated. If, in the future, you wished to return to a physical SIM card, you would need to purchase another card.
However, having the SIM card deactivated should not affect any of the information you saved to the SIM card. If you hadn't transferred the information from the SIM card to your phone prior to it becoming deactivated, you should still be able to access the information from it. The card simply wouldn't be able to access the networks anymore.
Hope this helps 😀
Hey there @Dskill
Welcome to the Community
The link will forward you to the solution on that thread which includes all the information required:
Hope this helps!
Hello, may I know what you meant by this:
Active simcard do you mean another carrier’s SIM card? Thanks
Thank you for sharing your experience. I have a question, do you have a bring your own device plan or any pulse plan? I went like one month ago and because I have a Pulse plan I am not a candidate for it. If I knew that we lose benefits being "attached" customers I was never getting a phone with them tho