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I phone 13 pro max and plan upgraded, not able to check shipping status

I'm a participant level 1
I'm a participant level 1

Hi, I have upgraded my old 60$ plan to 43$ plan with Iphone 13 pro max. I have recieved the mail for iphone order confirmation. However I am not able to track my order. I tried AskJack, he is keep replying no order to track. Please let me know where is my order. No cutomer service is working...


Former Moderator
Former Moderator

Hey there @lakhychahal0


Just to confirm, did you receive the email for the order confirmation or was it the email confirming the shipment of your order from our warehouse? The latter will include a tracking number to check your order's status with Purolator.


You can also contact us on these channels and we'll be happy to look into it.