Transfer Esim

[AthirSS]

Can I transfer my Esim from my old iPhone to my new one or do I need a new QR code 

[Macadood]

why is a physical sim transferable but an esim is not?? We have the technology to transfer clearly.

[FidoJulien · Accepted solution]

Hey @AthirSS

Welcome to the community

If you want to activate an eSIM on a new phone, you would need to get a new QR code.

Hope it helps!

[capthadi]

Hello how can I get a new esim and transfer from my old one 

[FidoAnthony]

Hello @capthadi,

We will be happy to help you.

There are several ways to reach customer service:

 - On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line

- Via live chat on Fido.ca

- By writing us a private message on our social networks (Facebook, Twitter or Instagram).

- You can also visit a Fido store to pick up your e-SIM

Hope to talk to you soon. 

[vv8]

@Fido.. this is really ridiculous.. esim is transferable... see https://support.apple.com/en-ca/HT210655#:~:text=Tap%20an%20available%20cellular%20plan,available%20...

[FrancoFH2005]

it doesn't work on iPhone 11 and 12 models My fido eSim shows as not transferable on my phones

[eSimUser]

I agree , this is unfair as we already paid for the eSim in the first time so it sould be transferable