Unlocking phones

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I'm a Participant Level 2
I'm a Participant Level 2

Unlocking phones

Does anyone know where to go to find out how to unlock a mobile device. I was told to go on the website and it's not there.

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Re: Unlocking phones

Hey @jessiebains, thanks for reaching out.

 

To unlock your phone, we need to access your account.

 

You can contact us through our channels here.

 

Or we can send you a PM here on the Community.

 

Let us know what's best for you Smiley

 

 

 

 

 

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Solution

Re: Unlocking phones

Hey @jessiebains, thanks for reaching out.

 

To unlock your phone, we need to access your account.

 

You can contact us through our channels here.

 

Or we can send you a PM here on the Community.

 

Let us know what's best for you Smiley

 

 

 

 

 



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I'm a Participant Level 2
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Re: Unlocking phones

Hi @FidoKenny

 

It would be best to PM me as I am at work and I tried to contact Fido at 8 am but was on hold for half an hour and had to hang up! If you could PM me, that would be perfect!

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Moderator (inactive)
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Re: Unlocking phones

PM coming your way, @jessiebains

 

 



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Re: Unlocking phones

I was having  a hard time reaching out to a customer rep since Saturday, just to unlock my iPhone 6S..

Can somebody help me? 

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Re: Unlocking phones

Hi @swiss_alps!

 

We'll be happy to help, simply click here to contact us.  Please note that a delay is to be expected in getting a reply, we're currently overwhelmed by requests. Don't worry, we'll get back to you as soon as possible Smiley 



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I'm a Participant Level 2
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Re: Unlocking phones

Hi can you unlock my phone please from here, no one responds to me on live chat no one has emailed me back either and facebook messenger no one there either, not sure why?

 

Craig

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Re: Unlocking phones

Hey @hydro, thanks for reaching out.


We can help you with this here.

 

I'm sending you a PM to get this looked into.


Talk to you soon.

 



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Re: Unlocking phones

Ok thanks, i'll be waiting for your message.

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I'm a Participant Level 3
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Re: Unlocking phones

I'm looking to unlock my S4 and LG G Pad III 8.0. PM through the forums is best way for me as I am at work and cannot call or spend time in live chat. Can I get a PM and I'll pass my IMEIs for these two devices?

I also have my previous phones however I remember reading that devices made or sold before a certain date can no longer be unlocked. 

 

Thank you.

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