Unlocking phones

Unlocking phones

Unlocking phones

SOLVED
I'm a Participant Level 2

Unlocking phones

Does anyone know where to go to find out how to unlock a mobile device. I was told to go on the website and it's not there.

Accepted Solution

Re: Unlocking phones

Solved by Moderator

Hey @jessiebains, thanks for reaching out.

 

To unlock your phone, we need to access your account.

 

You can contact us through our channels here.

 

Or we can send you a PM here on the Community.

 

Let us know what's best for you Smiley

 

 

 

 

 

View solution in context
17 REPLIES 17
I'm a Participant Level 2

Hi is it still no charge to unlock my phone?

 

Hello @Areyes

 

That's correct. It's free of charge to get your Fido phone unlocked by customer service. 

 

You can find the channels where you can contact us to do so in the Accepted Solution above. Smiley 

 

Cheers! 



I'm a Participant Level 2

Thank you for the prompt response!!! 

I'm a Participant Level 1

Hi

I want to unlock my huawei p10 that I recently received from fido on my new plan.

It requires pin.

Would you please help me regarding this issue?

Thanks.

 

Hey @mo_ghazavi and welcome to the Community.

 

I can help you with that.

 

I'm sending you a PM to get this looked into. Talk to you soon.



I'm a Participant Level 1

I just want to unlocked my old phone because I give it to my brother

Hey @Ricont1214

 

Welcome to the Community!

 

I moved your post here so you can refer to the answer Smiley



I'm a Participant Level 3

I'm looking to unlock my S4 and LG G Pad III 8.0. PM through the forums is best way for me as I am at work and cannot call or spend time in live chat. Can I get a PM and I'll pass my IMEIs for these two devices?

I also have my previous phones however I remember reading that devices made or sold before a certain date can no longer be unlocked. 

 

Thank you.

Hey @Edo42

 

I moved your post to this thread as it deals with the same topic. You'll find all the ways to contact us to unlock your phone above. For this time I'll send you a PM. Smiley



I'm a Participant Level 2

Hi can you unlock my phone please from here, no one responds to me on live chat no one has emailed me back either and facebook messenger no one there either, not sure why?

 

Craig

Hey @hydro, thanks for reaching out.


We can help you with this here.

 

I'm sending you a PM to get this looked into.


Talk to you soon.

 



I'm a Participant Level 2

Ok thanks, i'll be waiting for your message.

Moderator

Hey @jessiebains, thanks for reaching out.

 

To unlock your phone, we need to access your account.

 

You can contact us through our channels here.

 

Or we can send you a PM here on the Community.

 

Let us know what's best for you Smiley

 

 

 

 

 



I'm a Participant Level 2

Hi @FidoKenny

 

It would be best to PM me as I am at work and I tried to contact Fido at 8 am but was on hold for half an hour and had to hang up! If you could PM me, that would be perfect!

PM coming your way, @jessiebains

 

 



I'm a Participant Level 1

I was having  a hard time reaching out to a customer rep since Saturday, just to unlock my iPhone 6S..

Can somebody help me? 

Hi @swiss_alps!

 

We'll be happy to help, simply click here to contact us.  Please note that a delay is to be expected in getting a reply, we're currently overwhelmed by requests. Don't worry, we'll get back to you as soon as possible Smiley