Unlocking phones

[jessiebains]

Does anyone know where to go to find out how to unlock a mobile device. I was told to go on the website and it's not there.

[Areyes]

Hi is it still no charge to unlock my phone?

[FidoFrancois]

Hello @Areyes, 

That's correct. It's free of charge to get your Fido phone unlocked by customer service. 

You can find the channels where you can contact us to do so in the Accepted Solution above.  

Cheers! 

[Areyes]

Thank you for the prompt response!!! 

[mo_ghazavi]

Hi

I want to unlock my huawei p10 that I recently received from fido on my new plan.

It requires pin.

Would you please help me regarding this issue?

Thanks.

[FidoKenny]

Hey @mo_ghazavi and welcome to the Community.

I can help you with that.

I'm sending you a PM to get this looked into. Talk to you soon.

[Ricont1214]

I just want to unlocked my old phone because I give it to my brother

[FidoCharles]

Hey @Ricont1214

Welcome to the Community!

I moved your post here so you can refer to the answer

[Edo42]

I'm looking to unlock my S4 and LG G Pad III 8.0. PM through the forums is best way for me as I am at work and cannot call or spend time in live chat. Can I get a PM and I'll pass my IMEIs for these two devices?

I also have my previous phones however I remember reading that devices made or sold before a certain date can no longer be unlocked. 

Thank you.

[FidoMegan]

Hey @Edo42

I moved your post to this thread as it deals with the same topic. You'll find all the ways to contact us to unlock your phone above. For this time I'll send you a PM.

[hydro]

Hi can you unlock my phone please from here, no one responds to me on live chat no one has emailed me back either and facebook messenger no one there either, not sure why?

Craig

[FidoKenny]

Hey @hydro, thanks for reaching out.

We can help you with this here.

I'm sending you a PM to get this looked into.

Talk to you soon.

[hydro]

Ok thanks, i'll be waiting for your message.

[FidoKenny · Accepted solution]

Hey @jessiebains, thanks for reaching out.

To unlock your phone, we need to access your account.

You can contact us through our channels here.

Or we can send you a PM here on the Community.

Let us know what's best for you

[jessiebains]

Hi @FidoKenny

It would be best to PM me as I am at work and I tried to contact Fido at 8 am but was on hold for half an hour and had to hang up! If you could PM me, that would be perfect!

[FidoFaiza]

PM coming your way, @jessiebains. 

[swiss_alps]

I was having  a hard time reaching out to a customer rep since Saturday, just to unlock my iPhone 6S..

Can somebody help me? 

[FidoManuel]

Hi @swiss_alps!

We'll be happy to help, simply click here to contact us.  Please note that a delay is to be expected in getting a reply, we're currently overwhelmed by requests. Don't worry, we'll get back to you as soon as possible