Bought my previous Fido phone (LG G6) from Costco back in April 2017. Knowing that starting December 2017 all phones sold in Canada are unlocked, I suspect my phone is locked. Here are my questions:
1) Tried to see if my phone is locked/unlocked on the web without any success. Can you suggest a website where I can find such info?
2) If my phone is locked, how do I get it unlocked? Since I didn't buy directly from a Fido outlet, can I still bring it to a Fido outlet to unlock? or elsewhere? I heard that it would be free of charge, is that correct?
Thanks in advance for answering.
Solved! Go to Solution.
The best way to tell for sure if the phone is locked/unlocked is by putting a different carrier's SIM card in the phone.
As long as the phone is a Fido phone it does not matter if you bought it directly from Fido or from a third-party reseller you just need to contact customer service and they will help you unlock it.
You can also get the unlocking instructions here.