Not receiving all text messages!

[Sarahb87]

I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!

[Sarahb87]

Hi everyone!

LG began to roll out an update to the default messaging in October to fix this issue.

Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 5.30.47.2?

Thanks.

[FidoPierre]

Hey @Birds138!

The update will roll out slowly to all customers with the LG G5 you should get it within the next few weeks.

[Birds138]

I have the update now and it has not improved the situation.  I want a new phone. This is ridiculous!!!!!

[FidoNick]

Hi there @Birds138!

Is it version 5.30.47.2 of the app that you have?

[AlexPoids]

Same goes for me. I've been having this problem since the last 2 weeks and with the app update yesturday, it still hasn't change. I would recommend just going to the app store and getting another messaging app to see if it makes a difference. I just downloaded one this morning and will test it out during the day. 

[Birds138]

Yes

[FidoRanya]

Thanks @Birds138 . Can you also confirm which App you are currently using to send/receive SMS? 

[Birds138]

The default messaging app.

[FidoManuel]

Thanks for confirming @Birds138, is the app you are using called ''messages''?

[Birds138]

It is "Messaging"

[FidoFaiza]

Hi @Birds138,

PM coming your way.