Not receiving all text messages!

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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Not receiving all text messages!

I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!

 

 

Accepted Solution

Re: Not receiving all text messages!

Hi everyone!

 

LG began to roll out an update to the default messaging in October to fix this issue.

 

Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 5.30.47.2?

 

Thanks. Smiley

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Re: Not receiving all text messages!

Hey @Birds138!

 

The update will roll out slowly to all customers with the LG G5 you should get it within the next few weeks.



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I'm a Contributor Level 1 Birds138
I'm a Contributor Level 1

Re: Not receiving all text messages!

I have the update now and it has not improved the situation.  I want a new phone. This is ridiculous!!!!!

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Re: Not receiving all text messages!

Hi there @Birds138!

 

Is it version 5.30.47.2 of the app that you have?

 

 



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I'm a Participant Level 2 AlexPoids
I'm a Participant Level 2

Re: Not receiving all text messages!

Same goes for me. I've been having this problem since the last 2 weeks and with the app update yesturday, it still hasn't change. I would recommend just going to the app store and getting another messaging app to see if it makes a difference. I just downloaded one this morning and will test it out during the day. 

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I'm a Contributor Level 1 Birds138
I'm a Contributor Level 1

Re: Not receiving all text messages!

Yes

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Re: Not receiving all text messages!

Thanks @Birds138 . Can you also confirm which App you are currently using to send/receive SMS? 



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I'm a Contributor Level 1 Birds138
I'm a Contributor Level 1

Re: Not receiving all text messages!

The default messaging app.

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Former Moderator FidoManuel
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Re: Not receiving all text messages!

Thanks for confirming @Birds138, is the app you are using called ''messages''?

 

 



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I'm a Contributor Level 1 Birds138
I'm a Contributor Level 1

Re: Not receiving all text messages!

It is "Messaging"

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Moderator (inactive) FidoFaiza
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Re: Not receiving all text messages!

Hi @Birds138,

 

PM coming your way. 



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