OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
No updates for the phone order for two months
I ordered a google pixel 4 back in June on Fido website. I have not received my phone to this day. The only update I got for the past two months is a 'Fido Hardware Order Update' email on 2nd July saying the phone has been back-ordered and " Please ...
Do I need to activate my 1000 international minutes?
Or can I just start making international calls right away? For some reason I'm feeling a bit unsure about my exchange at the store. I was told that the $40 activation fee will be waived off in the next bill (because I was happy to leave the store and...
MSRP vs Fido
My trusted Pixel 3XL battery is not what it used to be. Charge won't last a day anymore...i`ll be lucky to have half a day's worth of juice on a full charge and light use. So, time to look for my next phone. Battery change ain't worth the trouble. O...
Problems with phone
Unable to make calls and when I receive them I can hear on the other end but they can't hear me
Duplicate messages sent. And cant be reached
Hello there, for the last 3 days or so my phone (Note 10+) has been acting up, its a 50/50 if it will send duplicate messages or not. On occassion it has sent 3 messages in a row. It only an issue when i send, i never receive duplicate messages. When...
