LG G5 not connecting to data network unless I reboot

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I'm a Participant Level 2 erinb90
I'm a Participant Level 2

LG G5 not connecting to data network unless I reboot

My G5 is about 3 months old. Last week it installed an LG software update. Since then, whenever my signal gets weak or lost (such as in the subway or a basement), it does not reconnect back to LTE once I have a strong signal again. Sometimes I will get a phone signal but not data, other times I will not even get a phone signal at all. Once I restart the phone, everything works fine again.

 

Toggling mobile data on and off does not work. Turning airplane mode on and off actually makes it worse (I lose signal entirely). Wifi connection is fine. 

 

I have tried resetting the network settings, no change. I then did a factory reset, no change.

 

This happens several times a day so it is very annoying having to always reboot my phone.

 

Does anyone have any advice, or will I need to replace my phone under warranty? 

 

 

 

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Message 1 of 68
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Re: LG G5 not connecting to data network unless I reboot

Which OS is running on your LG G5, @Chowhyeva? You want to make sure you have the latest one (6.0.1 Marshmallow).

 



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I'm a Participant Level 3 Chowhyeva
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Re: LG G5 not connecting to data network unless I reboot

How can I check that?
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I'm a Legend Level 1
I'm a Legend Level 1

Re: LG G5 not connecting to data network unless I reboot

@Chowhyeva go to settings then about phone and it should be in there

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I'm a Participant Level 3 Chowhyeva
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Re: LG G5 not connecting to data network unless I reboot

Software version H83120a

Android version 7.0

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Re: LG G5 not connecting to data network unless I reboot

Thanks, @Chowhyeva.

 

I suggest you try your sim in a different phone to see if the issue persists. This will allow us to know if the problem is with the phone or the network. 

 

Keep us posted of the outcome.

 



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MVP
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Re: LG G5 not connecting to data network unless I reboot

Hello Chowhyeva,

 

  Welcome to the community!

 

  In addition to FidoFaiza's suggestion above, you might also consider trying another SIM in your phone (if possible).

 

  Do you have voLTE or Wifi-calling enabled? If so, you might consider trying to disable those.

 

  Others have also suggested disabling LTE to see if that resolves the problem. Have you tried to disable LTE?

 

Hope this helps Smiley

 

Cheers



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I'm a Participant Level 3 Bobthesnake
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Re: LG G5 not connecting to data network unless I reboot

I have the same problem.

 

At work, if I go in our manufacturing section, I lose the network.  When I get back to my office, I need to restart my LG G5 so it can connect to the network again.  I have done everything posted in this 3 page thread that was recommended by fido, will having problem.

 

Edit : Airplane mode or turning network off/on doesn't fix it, I need a hard reboot.

 

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Former Moderator FidoAlyson
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Re: LG G5 not connecting to data network unless I reboot

Welcome to the Community @Bobthesnake

Is this an issue you've had before using the LG G5?

Can you also tell me if you've already changed the SIMcard or tested your SIM in another phone?



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Message 23 of 68
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I'm a Participant Level 3 Bobthesnake
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Re: LG G5 not connecting to data network unless I reboot

Me and my wife have both LG G5 from Fido which we about 2 months ago.  Both our phone does this.  We swapped sim cards and it stills does this.  For example, just 5 minutes ago...I didnt have any network.  I went into the network option and try to select the LTE manually and after trying to connect for a while a message appear saying : Your sim card doesnt allow any conncection to this network.  So I shut down and restart my phone and Im now connected to Fido LTE network and typing this message to you...the same network I try to connect before restarting my phone which it said the message above.  My wife and my phone are experiencing this.

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Former Moderator FidoChristina
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Re: LG G5 not connecting to data network unless I reboot

Thanks for the details, @Bobthesnake

 

Are you able to test a different SIM card in the phones (other than the ones you and your wife are already using) and give us an update?

 



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I'm a Participant Level 3 Bobthesnake
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Re: LG G5 not connecting to data network unless I reboot

If I can go to the Fido store and they give me a new Sim card, then yes I can try a new Sim Card.  But if my sim card and my wife's sim card are having the same problem on my phone, how many sim card do I need to try for you to say that we jump to the next troubleshooting step?  Its been already 2 Sim card that I tried in my phone

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Former Moderator FidoChristina
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Re: LG G5 not connecting to data network unless I reboot

I get where you're coming from.

 

Since you're both experiencing this, I would suggest testing a completely different SIM card in the phones.

 

I'll send you a PM so we can check this out in more detail.

 

 



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I'm a Participant Level 2 Nico78
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Re: LG G5 not connecting to data network unless I reboot

I have exactly the same issue and don't know what to do...

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Re: LG G5 not connecting to data network unless I reboot

Hi @Nico78,

 

Which OS is your LG G5 running on? 



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I'm a Participant Level 2 Nico78
I'm a Participant Level 2

Re: LG G5 not connecting to data network unless I reboot

Hello it's android 7.0

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