LG G5 texting issue

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LG G5 texting issue

LG G5 does not receive incoming texts sometimes. Factory reset did not resolve the issue. Any solution?

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Re: LG G5 texting issue

Hello @RB11,

 

Are you using the default LG messaging app? According to @FidoNick  here back in October LG began to roll out an update to the messaging app to address this issue. 

 

Alternatively you can try using another messaging app and see if it helps, I personally use Android messenger.

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Solution

Re: LG G5 texting issue

Hello @RB11,

 

Are you using the default LG messaging app? According to @FidoNick  here back in October LG began to roll out an update to the messaging app to address this issue. 

 

Alternatively you can try using another messaging app and see if it helps, I personally use Android messenger.



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Re: LG G5 texting issue

I have the same issue with my LG G5.....so the update has not worked on all phones.  I am beyond frustrated and find it ridiculous that you should have to use an alternative text messaging app when you pay monthly for that service.

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I'm a Participant Level 3
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Re: LG G5 texting issue

Hello McKimmy,, 

Please replace the SIM card. I had the same issue. I tried all kind of things i. e. Factory reset, remove unwanted apps, reset the phone, uninstalled and reinstalled the updates, messaging updates, delete and re-add the contact which had the issue and uninstalled and re-installed messaging app.

You can talk to Fido. The will give you back $10 to get the SIM card replaced. 

The Fido's customer service is an excellent. Thank you.

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Re: LG G5 texting issue

Sadly, I did change my sim card and it is still happening.  

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Re: LG G5 texting issue

Hello, does your phone drops texts from iphone or Andriod? Were in the network range during the text dropping? 

Uninstall messaging app's updates

 

Thank you, 

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Re: LG G5 texting issue

This issue seems to be common and oddly tied to LTE in some manner, if you go into your phones settings and locate the network settings you should change the network type to the option below the top option (Not LTE) it may actually make a difference.

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Re: LG G5 texting issue

Hey @McKimmy!

 

Don't forget to let the Community know if Fletcherx's suggestion helped! 



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Re: LG G5 texting issue

Talk to Fido. They will reset the switch. See, if that works.

 

I am going to loose network performance if I disable LTE.

If LTE has the issue, this problem should be with all providers. 

 

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Re: LG G5 texting issue

I just did what you suggested and switched off the LTE and so far it has worked with my test texting.  Will have to wait to see if it works long term, as it was random messages from random people, not one contact. I will keep you posted and thank you very much..I was heading in this afternoon to send off for repair and not very happy about doing so!

 

I hope @FidoAmanda  is looking into this. 

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