LG G5 screen timeout issue

Reply
I'm a Participant Level 3 Eddie1879
I'm a Participant Level 3

LG G5 screen timeout issue

Hi, I just got the LG G5 on Fido and I am having an issue with the screen timeout.

No matter how many minutes I set the screen timeout, it dims after about 10 seconds, then goes dark, and eventually locks. 

I currently have the screen set to stay on for 5 minutes. The screen locks 2 minutes after it shuts off. This was not a problem on my previous Android handset (ZTE Axon). 

Nonetheless the screen dims after only a few seconds. 

I can't tap the screen forever just to read the news or an email. 

Did anyone encounter this? Does anyone have a solution? 

Thanks

Accepted Solution

Re: LG G5 screen timeout issue

Thank you for your help. 

Issue was resolved last week. It required me to factory reset the phone and readjust the screen timeout settings. Been working fine since then. 

View solution in context
Flag this to a Moderator
Message 1 of 9
3,390 Views
Moderator
Moderator

Re: LG G5 screen timeout issue

Hey @Eddie1879

 

@Community: Anyone having the same issue?



Flag this to a Moderator
Message 2 of 9
3,379 Views
I'm Qualified Level 1
I'm Qualified Level 1

Re: LG G5 screen timeout issue

Hello all,

 

No my LG G5 does not do that.

 

You can try performing a firmware update. I am running Android 7 with security update 2017-Mar-30.  From what i can remember, the firmware that came with my phone has a ton of bugs in it.  Many of the issues were addressed on the 2017-Mar-30 security update.

 

I just checked with mine - Mine is set to screen turns off after 30 seconds.

 

0 seconds - timer start, finger off screen.

1 - 24 seconds screen on. 

25 seconds - screen dims.

30 seconds - screen turns off.

 

 

Flag this to a Moderator
Message 3 of 9
3,371 Views
I'm a Participant Level 3 Eddie1879
I'm a Participant Level 3

Re: LG G5 screen timeout issue

Hi, 

If I understood correctly, then my phone does not have the same update as yours. Under software version the date of the latest security update is March 1, 2017.

I don't know where else to check for a software update. 

Any ideas? 

Thanks! 

Flag this to a Moderator
Message 4 of 9
3,349 Views
Moderator
Moderator

Re: LG G5 screen timeout issue

Hey @Eddie1879!

 

Thanks for sharing Smiley

 

Did you get the phone in store, or through customer care?

 

You mentioned just getting the device, if you got it within the last 15 days and a software update or restore does not fix this, then it is possible there is a manufacturing defect.

 

You can pop into the same store you got it for an exchange, if we shipped it to you let us know and we can send you a PM to process an exchange!

 

 



Flag this to a Moderator
Message 5 of 9
3,343 Views
I'm a Participant Level 3 Eddie1879
I'm a Participant Level 3

Re: LG G5 screen timeout issue

Hi, 

I got the phone after speaking with customer care. It was shipped out on November 6 and I received it on November 7. What should I do?

Thanks

Flag this to a Moderator
Message 6 of 9
3,337 Views
Moderator
Moderator

Re: LG G5 screen timeout issue

Sending you a PM so we can take a look! 

 

See you there!



Flag this to a Moderator
Message 7 of 9
3,335 Views
I'm a Participant Level 3 Eddie1879
I'm a Participant Level 3
Solution

Re: LG G5 screen timeout issue

Thank you for your help. 

Issue was resolved last week. It required me to factory reset the phone and readjust the screen timeout settings. Been working fine since then. 

Flag this to a Moderator
Message 8 of 9
3,282 Views
Moderator
Moderator

Re: LG G5 screen timeout issue

Thanks for keeping everyone posted on what solved the issue, @Eddie1879 Smiley



Flag this to a Moderator
Message 9 of 9
3,202 Views