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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 206071 Views
  • 63 replies
  • 22 likes

Resolved! Brightstar rejection

Hi i recently brought a device and i have lost my device so i called brighstar for a claim. They have started a claim which after asked me to submit proof of address so i have given my insurance documents with my current address. They rejected it say...

Resolved! Prepaid to monthly plan

Hi there, I've been a Fido customer since c. 2015 / 2016 and have always been on a monthly plan, however since 2018, I relocated overseas for work and switched my phone plan to a monthly prepaid plan ($12 per month). Recently, I moved back to Canada ...

lauracwang by I'm a participant level 2
  • 1668 Views
  • 2 replies
  • 0 likes

Resolved! Take a peek at your $0 tablet offer

A customer service representeative offered me on Nov 2020 a Samsung Tablet for free with 4G/month free and now I see that you charged me the tablet: 360 CAD + HST I've been calling to custmer service 4 times and all of them told me that this was goin...

renepina76 by I'm a participant level 1
  • 1243 Views
  • 1 replies
  • 0 likes

Resolved! UMIDIGI A7 PRO...CANT'T send or receive MMS on FIDO

I tried several UMIDIGI phones and all came back with the same problem. I cant send or recieve Pics on MMS. I have a basic talk and text plan with FIDO. UMIDIGI did do an upgrade on Aug 1 2020 but still nothing. The APN cannot be altered. The Phone i...

al060487 by I'm a contributor level 1
  • 11844 Views
  • 15 replies
  • 0 likes