Huawei P10 and P10 plus

[JoelRR]

Why do not I still receive the new Android 9 software? On my Huawei P10 Plus, if it has already been released since April 24

[JoelRR]

Hey,

We wanted to let you all know that we've just heard back from Huawei and anyone with a P10 will receive the Android P update by June 5, and those with a P10+ will receive it by May 30.

It will be paired with the May SMR, which is the most recent update.

Thanks everyone for your patience!

[FidoCharles]

Hey @JoelRR

Welcome to the Community!

If you still didn't receive the update, you can check manually if it's available: You go in Settings > System > System Update

The phone will automatically check for updates. If an update is available, you can simply follow the on-screen prompts to install it.

As you can see here, the Huawei P10 Plus current OS is P 9.0

Let us know if it helps!

[JoelRR]

Hello, if that same thing I do from April 24 many times up to 4 times a day🤔

[jmcanuck]

I have the same concern as the others - this is the first time I can recall when the release date's removed from the "announce" page before the  phone got the update.

I'm less concerned about the move from 8-9 but the last security update the P10 Plus got was Nov 2018 - 6mo ago.

- Jim

[FidoKenny]

Hey @jmcanuck.

We are still waiting to hear back from Huawei concerning this. As soon as we have an update, we will let you know here on this thread.

[jmcanuck]

Awesome news, thanks!

[Popper]

I have been waiting for the latest android update for the Huawei P10 by manually checking for the update within the phone itself but I have had no success. I have checked the OS upgrade schedule page and it says that the update for android 9.0 has been fully rolled out for this device. I was wondering if there is an issue on Rogers/Fido's end? The update has been rolling out since April 24th 2019.

[Minh12]

Me too. I did it many times. According to firmware finder, the firmware is there but somehow there is no ota

[FidoAmanda]

Hey @Popper!

I moved your post to this thread since it's related to the same subject. 

You can check out the conversation above for more info!

[JoelRR]

I was reviewing on the internet and I see that also rouges customers have the same problem with their huawei P10 plus, do you know someone who has already updated their huawei p10 plus android 9?