data limit

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

data limit

can fido automatically stop my data when i reach the monthly limit? and send me a message that give me the opition to choose whether to extend my data usage or not?

 

 

 

Accepted Solution

Re: data limit

Hey chuckxie!

 

Welcome to the Community!


We don't block you from using data, we offer you tools so you are able to track your data at anytime. 

You can use our website, Fido.ca, our App Fido My account, even call the 611 from your phone. 

 

If you reach 50$ of overusage, we will block your data and inform you that you've reached 50$ of over usage.

You'll then have the choice to resume and keep using your data or wait until your next billing cycle. 

 

Hope this helps Smiley 

 

 

 

 

View solution in context
Flag this to a Moderator
Message 1 of 18
11,142 Views
Highlighted
Former Moderator
Former Moderator
Solution

Re: data limit

Hey chuckxie!

 

Welcome to the Community!


We don't block you from using data, we offer you tools so you are able to track your data at anytime. 

You can use our website, Fido.ca, our App Fido My account, even call the 611 from your phone. 

 

If you reach 50$ of overusage, we will block your data and inform you that you've reached 50$ of over usage.

You'll then have the choice to resume and keep using your data or wait until your next billing cycle. 

 

Hope this helps Smiley 

 

 

 

 



Flag this to a Moderator
Message 2 of 18
9,298 Views
Highlighted
Fido Employee
Fido Employee

Re: data limit

Hi Chuckxie, 

 

If you are using an Android phone, you can goto Settings -> Mobile Data -> enable "Data Limitation", set the cycle according your fido billing cycle and set the data amount that you want to limit. 

 

Once all set, your phone will give firstly a warning when your data usage reached the "warning line" and you phone will stop the data usage when your data usage reached the "limit line".  



Flag this to a Moderator
Message 3 of 18
9,293 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: data limit

Using the "Data Limitation" under Settings -> Mobile Data is a 99% but not 100% guarantee that you won't go over the limit.

The application has already prompted you that it's NOT 100% accurate because it's calculating on your Device side, but Fido (and all carriers) charges you on the calculation on Server side.

 

Theoratically, data is 1:1 (how much bit/byte you send/receive, is how much server received/sent). But only both sides (Device and Server) calculate on the same basis, you could guarantee the "Data Limitation" would guard your data usage safely.

 

Hint: there are 7 layers in the network protocol.

 

Flag this to a Moderator
Message 4 of 18
9,260 Views
Highlighted
I'm Qualified Level 2
I'm Qualified Level 2

Re: data limit

That being said, I've had 4 Android phones so far (Galaxy Nexus, Nexus 4, Nexus 5, Nexus 5X), and all of them slightly over-estimated data compared to Fido. So when they cut off because the limit is reached, I actually had a few MB still available (less than 5MB), so I never worry about busting my limit.

 

I think the difference is that the phones calculate all data, including MMS, while Fido doesn't count MMS. But that's just a guess.

Flag this to a Moderator
Message 5 of 18
9,248 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: data limit

Hi! My data was put on hold because I went over $50. I would like to resume my data but don't know how to
Flag this to a Moderator
Message 6 of 18
8,262 Views
Highlighted
Former Moderator
Former Moderator

Re: data limit

Hi @Kluciano95!

 

I answered your other post. Smiley



Flag this to a Moderator
Message 7 of 18
8,259 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: data limit

I am very frustrated that with today's technology that FIDO can't put a limit on usage. To simply send a text when the individual is at 95% usage is unacceptable. I am seriously thinking of changing providers when my plan expires.

Flag this to a Moderator
Message 8 of 18
7,508 Views
Highlighted
Former Moderator
Former Moderator

Re: data limit

Hey @JTREM !

 

Welcome to the Community! We'd hate to see you go because of this Sad 

 

Your usage is tracked per Data Session. Depending on how much you used during a session and how much data you have left, you may not be notified for 90%. More info here.

 

For this reason, we provide our customers with mutilple tools they can use to keep track of their data usage Smiley (Fido.ca, *3337 & My Fido Account app) Keep in mind that you can always top up as long as you haven't reached 100% of your data usage by texting DATA to 222! 

 

If you'd like us to look into a plan to better suit your usage, let me know and I'll send you a PM!



Flag this to a Moderator
Message 9 of 18
7,496 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: data limit

Thanks for your reply. 

 

Unfortunately I don't think you understand my concern. The data usage notice needs to be sent alot earlier then at 90% or simply halt further data usage. Notify the customer that they are about to go over with an option to purchase more data. What you are doing is looking for another way to gouge a customer, thus leaving us no choice but to move to a competitor that can give us this choice.

Flag this to a Moderator
Message 10 of 18
7,485 Views