Reply
Highlighted
I’m an amateur

Data overage charges

[ Edited ]

I got charged $10 data overage even though I turned the data off right after receiving the 95 % warning usage. 

 

The bill shows that I was over 1 or 2 mb over....can you waive this charge?

 

 

***Edited to add labels***

Accepted Solution

Re: Data overage charges

Hello Data11111111111,

 

  Welcome to the community!

 

  You should note that the Data Tracker notifications are only sent after your internet/data session has ended. If you use all of your data as well as some overage usage in a single session, you would still not receive the notification until after the session ended. That is, turning off data after receiving the notification, in this example, would not have prevented the overage.

 

Hope this helps Smiley Happy

 

Cheers

View solution in context
Message 1 of 2 (290 Views)
MVP

Re: Data overage charges

[ Edited ]

Hello Data11111111111,

 

  Welcome to the community!

 

  You should note that the Data Tracker notifications are only sent after your internet/data session has ended. If you use all of your data as well as some overage usage in a single session, you would still not receive the notification until after the session ended. That is, turning off data after receiving the notification, in this example, would not have prevented the overage.

 

Hope this helps Smiley Happy

 

Cheers


Message 2 of 2 (286 Views)
Discussion stats
  • 1 reply
  • 291 views
  • 2 likes
  • 2 in conversation