Data overage charges

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I’m an amateur data11111111111
I’m an amateur

Data overage charges

I got charged $10 data overage even though I turned the data off right after receiving the 95 % warning usage. 

 

The bill shows that I was over 1 or 2 mb over....can you waive this charge?

 

 

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Re: Data overage charges

Hello Data11111111111,

 

  Welcome to the community!

 

  You should note that the Data Tracker notifications are only sent after your internet/data session has ended. If you use all of your data as well as some overage usage in a single session, you would still not receive the notification until after the session ended. That is, turning off data after receiving the notification, in this example, would not have prevented the overage.

 

Hope this helps Smiley Happy

 

Cheers

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Re: Data overage charges

Hello Data11111111111,

 

  Welcome to the community!

 

  You should note that the Data Tracker notifications are only sent after your internet/data session has ended. If you use all of your data as well as some overage usage in a single session, you would still not receive the notification until after the session ended. That is, turning off data after receiving the notification, in this example, would not have prevented the overage.

 

Hope this helps Smiley Happy

 

Cheers


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