Data Bytes Usage Limit

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I'm a Contributor Level 1 fanel
I'm a Contributor Level 1

Data Bytes Usage Limit

 

I just wanted to confirm this since I wasn't able to find the information anywhere on the Fido website.

 

I was under the impression that Data Bytes limit is defined by the time and not the actual usage of GB but when I go into the My Account app and look into the Data Bytes history, I see the message below:

 

( up to 45 GB )

 

So is there an actual cap of how much GB can be used with Data Bytes?

 

Screenshot_20181120-224424_My Account.jpg

 

 

 

Accepted Solution

Re: Data Bytes Usage Limit

Hey @fanel!

 

@Cawtau is correct in both cases here. When using Data Bytes there is a maximum of 45 GB that can be used and that limit is per Data Bytes session that you activate. 

 

Hope this clarifies everything!

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MVP
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Re: Data Bytes Usage Limit

Hello Fanel,

 

  Data Bytes usage is determined by the amount of data used within the hour. However, that doesn't mean they cannot place an upper limit on the amount of data used within the hour.

 

  That said, I don't think it's even possible to use 45GB of mobile data within an hour. To achieve that amount of data during a session would require sustained data transfer speeds of 100Mbps (for conversion see here). Given that the fastest LTE speeds seem to have hit a plateau at around 45Mbps (see here), it doesn't seem likely that anyone could ever reach that cap during a Data Bytes session.

 

Hope this helps :Smiley:

 

Cheers

 



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I'm a Contributor Level 1 fanel
I'm a Contributor Level 1

Re: Data Bytes Usage Limit

Thanks for the detailed explanation!

 

That was actually going to be my next question, if the 45 GB limit is per Data Bytes session, or total for the billing period (so for all 5 sessions).

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MVP
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Re: Data Bytes Usage Limit

Hello again,

 


@fanel wrote:...if the 45 GB limit is per Data Bytes session, or total for the billing period (so for all 5 sessions).

  I read it as 45GB per Data Bytes session, but I can't be certain that is what they intended...

 

Hope this helps :Smiley:

 

Cheers



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Solution

Re: Data Bytes Usage Limit

Hey @fanel!

 

@Cawtau is correct in both cases here. When using Data Bytes there is a maximum of 45 GB that can be used and that limit is per Data Bytes session that you activate. 

 

Hope this clarifies everything!



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I'm a Contributor Level 1 fanel
I'm a Contributor Level 1

Re: Data Bytes Usage Limit

Thanks for the additional information Amanda.

 

Not that it's an issue since I wouldn't even come close to using that much data in an hour but it's perplexing that the limit is not communicated anywhere on the Fido website (unless I missed it?) & it's only mentioned in the app after you've used one session of Data Bytes.

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Re: Data Bytes Usage Limit

Hey @fanel,

 

It can definitely be confusing, we'll make sure to update our website Smiley



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