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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24096 Views
  • 0 replies
  • 8 likes

Upgrades

Hi , i am a client with fido since 2004 with 4 lines and i want to upgrade but im not happy with the offers fido is offering me i feel really unwanted and not valued for my loyalty 

Nadia221 by I'm a participant level 1
  • 1045 Views
  • 1 replies
  • 0 likes

Am at a Loss Waiting for Resolution

Negotiated  "new" iphone 11 256 red, which arrived damaged April 23, called in and arranged exchange, foundout later they did not have this model for sale but could get it through Apple as a replacement device. Emphatically expressed "new in sealed b...

Garcell by I'm a participant level 2
  • 1625 Views
  • 3 replies
  • 0 likes

Receiving sms hours late

I received sms hours after they been sent this problem make me loose business. I saw old post about this problem on the forum since 2012 also 2016 none seem to resolve that problem Cant belive fido havent resolve that yet. Thats enough to change to a...

Noblelola by I'm a participant level 1
  • 1041 Views
  • 1 replies
  • 0 likes