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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23674 Views
  • 0 replies
  • 8 likes

Multiple issues with Winback offer and process

I transferred my account to another carrier back in Nov 2020 after asking to see if there was anything they could do to upgrade my iPhone. They didn't give me any options so I changed after being with Fido for years. Within a few weeks I received a c...

behs2 by I'm a participant level 2
  • 950 Views
  • 2 replies
  • 0 likes

Hey Fido - You Asked Why I Left You

I got your email asking me why i left. I'd be happy to tell you.  However after i tried - i believe this should sum it up anyways without any further words. 

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sxc234 by I'm a participant level 3
  • 1792 Views
  • 4 replies
  • 0 likes

Hacked account

My account was hacked and multiple case #s were opened by Fido to resolve the issue. I have been told multiple times that I would get a call back within 72 hours and still have not received anything from Fido.  It has been a couple of weeks already, ...

Gordpromo by I'm a participant level 3
  • 2464 Views
  • 7 replies
  • 0 likes

Missed call from fido win back team

Hello! I was not able to communicate with Fido win back team because my call kept getting disconnected after 3-4 seconds. I was with Fido for 7 plus years and I was not satisfied with the current plans they were offering me.I switched to another prov...

dasdsasas by I'm a participant level 2
  • 706 Views
  • 1 replies
  • 0 likes

Confirmation details

I just ordered a Iphone 11 pro max last Feb.18.2021 but I never received any confirmation ?Just wanna make sure if it gets through I just ordered in the website?Thank you

krezekiel29 by I'm a participant level 1
  • 1059 Views
  • 2 replies
  • 0 likes