Showing results for 
Search instead for 
Did you mean: 

My phone was stolen and I want to active the new simcard I got.

I'm a participant level 1
I'm a participant level 1

My iphone was stolen, and I want to reactivate the new simcard I recieved in store. How would I go about this online? 


Senior MVP Senior MVP
Senior MVP

Hello Rachellsimmss,


  Welcome to the community!


  Sorry to hear you've had your phone stolen. Had you reported it lost or stolen? You can do so via My Account --> Usage & Services --> Mobile. From there, you can click on Report lost or stolen device (near bottom of page under Quick Actions). Doing so would prevent unauthorised usage on your account.


  Unfortunately, to update your SIM card online, you would need access to the old SIM card number (see here). I believe you will have to have your SIM card information updated in a Fido store. To prevent fraud, you might need to bring two pieces of identification with you (see here).


Hope this helps 😀




I'm qualified level 1
I'm qualified level 1

Hi rachelsimmss.

The best way to do it, is by chatting with a fido rep'. You can chat with a rep' by clicking support section available at Smiley

Have a nice day Smiley It's been a pleasure to assist you today Smiley