Upgrade pending

[mjko0927]

Hello, I ordered a new phone last week and got a confirmation email but still didn't get any order tracking email until now. It's been already about 4days since I ordered, so I would like to know when the phone will be shiped. If possible to check the status of my order, please PM me so that I can know what happens now, thank you!

[khouya]

Hi mjko0927!

Normally, you receive 2 emails, the contract and the phone tracking number. Wait few more days, if not received just contact directly Fido by chat available in the support section at Fido.ca.

Have a nice day I hope you have enjoyed my answer

U can select me as the best answer if u want

[KAPABLE-K]

Hello @mjko0927,

Welcome to the community!

You will get the shipping confirmation once the order has been processed, you can also check your junk/spam folder in case it goes there.

Depending on which phone you got there could be a delay, if you would like to check the status you would need to reach out directly to customer service and they can assist you.