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Hello, I ordered a new phone last week and got a confirmation email but still didn't get any order tracking email until now. It's been already about 4days since I ordered, so I would like to know when the phone will be shiped. If possible to check the status of my order, please PM me so that I can know what happens now, thank you!

I'm Helpful Level 3

Hi mjko0927! Smiley

Normally, you receive 2 emails, the contract and the phone tracking number. Wait few more days, if not received just contact directly Fido by chat available in the support section at Fido.ca. Very_Happy

Have a nice day Very_Happy I hope you have enjoyed my answer Smiley

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Hello @mjko0927,


Welcome to the community!


You will get the shipping confirmation once the order has been processed, you can also check your junk/spam folder in case it goes there.


Depending on which phone you got there could be a delay, if you would like to check the status you would need to reach out directly to customer service and they can assist you.