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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Lost my SIM card abroad and need an eSIM
Hi Team,I am in Europe and have lost my SIM. I would not be able to come to Canada right now or in the near future. However, I need to access my number urgently since I am unable to file my taxes owing to lack of OTP.Is there a way I can connect with...
Resolved! Fido Roaming still occurs when the additional e-sim is primary.
Hi,On my trip to the US, I purchased Airalo e-sim. I set e-sim to be primary but did not disable my Fido sim.As part of the e-sim setup, "Data roaming" in the "Mobile networks" menu has been enabled.During the trip, the e-sim data was used, which is ...
Resolved! *3337 & *228 dial 611 - has never worked. Help?
Im a new customer and have been told repeatedly tha either *28 or *3337 dialled out will give me my phone usage or data. But its never worked -instead I just get the same voice prompts as dialling 611. Can someone tell me what you are supposted to ...
611 vs *611
Is calling 611 and *611 the same from my FIDO Sim? I tried both and both of them are directing to the same recorded messages.Just curious as I dialled 611 and it reached their customer centre whereas in their website it's written *611 to be dialled.
Resolved! Temporary Suspension
Hello. If someone temporarily suspends their account, what response do callers or texters receive when they try to contact that number? For example, do callers still get the person's voicemail, or do they hear another message notifying them that the ...
