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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23545 Views
  • 0 replies
  • 8 likes

Charged setup service fees

Hello, my friend just referred me to buy fido sim and we went to the store to get the sim. The store guy said nothing about my setup service charges while explaining billing. It's $50, it's only been few dats days and I got $100 bill, this is not eth...

imjimil by I'm a participant level 2
  • 5756 Views
  • 10 replies
  • 3 likes

Fido roam policy regarding unanswered calls

Hi there,I'm currently traveling abroad and I noticed that I had received 3 calls to my cell phone from Canada while I was asleep. The calls were unanswered but I received a Fido Roam welcome text and thus I'm worried that simply having someone call ...

evanyiliu by I'm a participant level 1
  • 242 Views
  • 2 replies
  • 0 likes

Call Display-REmove Private Caller

Our phone caller displays now read Private Caller. We think it may have occurred after we removed the SIM when we were on vacation. When I log into the account both phones correctly have our names displayed, yet when we phone the display to our recip...

Hero7 by I'm a participant level 1
  • 191 Views
  • 1 replies
  • 0 likes

Not get what i was offered for

I got a notification on my account for 50 gb of free data but when i activate i only got 30 gb . Now i talk to customer support they also deny, so whatever fido says  don't  trust , worst company i ever dealt with.

Varunsaluja by I'm a participant level 1
  • 217 Views
  • 2 replies
  • 1 likes