Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Incorrect Billing amount for July 2024
Hello, my Fido account has been suspended during July 3 and August 26. However, I just received a bill for July and the billing amount is incorrect (I should only pay for 2 days in July). Please correct my bill. I tried to call +1-514-925-4590 (free ...
Cancelled 2 years ago in person. Still billed
Hello, i cancelled 2 years ago in perosn in Charham after moving from Kitchener. i tealized i am still being billed. I called today, they siad it was still live. I cancelled today(again). I asked about being refunded some money for the past 2 years. ...
Connection fees waive
I got an offer from winback team and accepted it. The offer was for BYOD and the agent also said that the connection fees would be waived, however it is charged on first bill. Please look into this and provide credit of $60 connection fees as promise...
Resolved! fido still sending invoices even I cancelled my account.
I switched my internet service from Fido to Rogers in March as requested by Fido and my Fido internet was cancelled on March; and the modem was returned; but the invoices keep coming. I have gotten 3 invoices and everytime I call customer service the...
My fido bill is too high
I got a bill today which is of the right amount, 158$ but my account balance is 221$. That's too extra for me to pay. I'll just clear off my phone's balance and move to another carrier asap. In May, the service was out for one day and I have to pay f...
