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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Ordered a phone, but haven't received shipping confirmation.
On Sunday, January 19th I ordered a Samsung A50 online with an upgraded plan. I was told via email that I would receive a confirmation email with a tracking number shortly and that I would receive my phone within five days. My account currently has t...
Resolved! I’ve been charged for 3 months since I cancelled my account
I switched to Rogers in Feb. But because I set up preauthorized payment method, the system has been charging me for months. What can I do?
Resolved! Worst customer service
I called CSR today and I never know that the US rates came up to $1 per call before it was 55cts.I asked to speak with the Manager but the CSR never transferred me and she did nothing to help me.
Not honouring price in online chat
Not honouring the inital chat specialist who offered a $34/month plus tax plan for 50gigs and unlimited calling and text. Also stated that the $60 activation fee would be credited back during the 2nd and 3rd month. Plan included two credits. When i r...
Resolved! ID's refused
I renewed my contract over the phone and the next day I went to pick up the phone at a Fido location... to which they needed an ID... I gave my medicare card and SIN card... which are the top government provincial IDs... accepted in any and every off...
