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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24104 Views
  • 0 replies
  • 8 likes

Nor getting what quoted

I just received my first billing and its noy what was quoted to me online. Tried chat online not much satifation, tried 611 says not open. Saved chat when signed up , doesn't seem to matter. 

Xtreme42 by I'm a participant level 1
  • 438 Views
  • 1 replies
  • 0 likes

Resolved! Formal complaint

Simply put, Fido changed my mobile phone number without authorization, charged an activation fee after I had not activated and cancelled my account, and then sent me an email asking for money. Details: Fido Promotions got my old cell phone from Roger...

WalkingWhale by I'm a participant level 1
  • 1986 Views
  • 4 replies
  • 0 likes

Resolved! promised discount does not show on my account

I was promised by the sales call and confirmed by the customer service representatives that a $10 off discount would be applied to my account and call me back in 24-48 hours,  but no phone call from fido for a long time.

BeanG by I'm a participant level 2
  • 942 Views
  • 2 replies
  • 0 likes

Callers from Samsung get an old voicemail greeting

I have an iphone 13. People who call me from a Samsung device get a special voice mail greeting that I deleted 3 months ago. I changed my settings and only have a current voicemail.  People who call me from iPhone get my current greeting, its seems t...

EW50 by I'm a participant level 2
  • 850 Views
  • 3 replies
  • 0 likes