Data blocking

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I'm a Participant Level 2
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Data blocking

I have a phone for my ex in my name that he uses. I am worried about his data usage. When he approaches his data limit for the month, am I able to call Fido and have them block the data to the phone?

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Re: Data blocking

Welcome to the community @Partacidcharm

 

As mentioned on this thread, we don't block data usage. Some devices however offer the possibility to restrict the data when you reach a certain amount, but this is only available in the settings of the phone itself.

 

A block is added on the account when the user reaches $50 of over usage but this can be lifted if the user accepts the charges and agrees to continue being charged. 

 

Don't forget, since you're the account holder you're able to monitor the usage in many different ways

 

Have you thought of doing a Transfer of responsibility

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Solution

Re: Data blocking

Welcome to the community @Partacidcharm

 

As mentioned on this thread, we don't block data usage. Some devices however offer the possibility to restrict the data when you reach a certain amount, but this is only available in the settings of the phone itself.

 

A block is added on the account when the user reaches $50 of over usage but this can be lifted if the user accepts the charges and agrees to continue being charged. 

 

Don't forget, since you're the account holder you're able to monitor the usage in many different ways

 

Have you thought of doing a Transfer of responsibility



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I'm a Participant Level 2
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Re: Data blocking

That’s really unfortunate. I know other companies will put a data block on. He will not pass a credit check so will be unable to separate the account. I guess I will just have to cancel the account as I do not want to be stuck paying overage charges.

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Re: Data blocking

Thanks for clarifying @Partacidcharm !

 

We can look into different plan options if you'd like Smiley 

 

Let us know and we'll happy to help 



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Re: Data blocking

That sound like a big scam that fido can only block after $50 overcharge. Interesting!

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Re: Data blocking

Not at all @fffabre!

 

This is a courtesy provided by Fido on your account in accordance with the wireless code. We also provide notifications when you reach 90% and 100% of your data allowance.

 

I hope this clarifies. Smiley



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Re: Data blocking

step 1: cancel ex mobile line (he should get his own)

step 2 : smile

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