Data blocking

Data blocking

Data blocking

SOLVED
Partacidcharm
I'm a Participant Level 2

Data blocking

I have a phone for my ex in my name that he uses. I am worried about his data usage. When he approaches his data limit for the month, am I able to call Fido and have them block the data to the phone?

Accepted Solution

Re: Data blocking

Solved by Former Moderator FidoRachel

Welcome to the community @Partacidcharm

 

As mentioned on this thread, we don't block data usage. Some devices however offer the possibility to restrict the data when you reach a certain amount, but this is only available in the settings of the phone itself.

 

A block is added on the account when the user reaches $50 of over usage but this can be lifted if the user accepts the charges and agrees to continue being charged. 

 

Don't forget, since you're the account holder you're able to monitor the usage in many different ways

 

Have you thought of doing a Transfer of responsibility

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8 REPLIES 8
patrickchan
I'm Experienced Level 1

step 1: cancel ex mobile line (he should get his own)

step 2 : smile

FidoRachel
Former Moderator

Welcome to the community @Partacidcharm

 

As mentioned on this thread, we don't block data usage. Some devices however offer the possibility to restrict the data when you reach a certain amount, but this is only available in the settings of the phone itself.

 

A block is added on the account when the user reaches $50 of over usage but this can be lifted if the user accepts the charges and agrees to continue being charged. 

 

Don't forget, since you're the account holder you're able to monitor the usage in many different ways

 

Have you thought of doing a Transfer of responsibility



fffabre
I'm a Participant Level 1

That sound like a big scam that fido can only block after $50 overcharge. Interesting!

Not at all @fffabre!

 

This is a courtesy provided by Fido on your account in accordance with the wireless code. We also provide notifications when you reach 90% and 100% of your data allowance.

 

I hope this clarifies. Smiley



Angel72
I'm a Participant Level 1

Can i please know how to block data at 90%

Hey @Angel72!

 

With our new plans that include Data Overage Protection data is blocked once you reach 90% of your usage.

 

We don't offer an option to block usage at 90% but some Android phones may offer this type of phone in the settings so that's an option you can explore Smiley

 

 



Partacidcharm
I'm a Participant Level 2

That’s really unfortunate. I know other companies will put a data block on. He will not pass a credit check so will be unable to separate the account. I guess I will just have to cancel the account as I do not want to be stuck paying overage charges.

Thanks for clarifying @Partacidcharm !

 

We can look into different plan options if you'd like Smiley 

 

Let us know and we'll happy to help