General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24024 Views
  • 0 replies
  • 8 likes

Why is Fido's website and app so horrendously awful?

It seriously blows my mind how many times things go wrong with this bloody website, not to mention the app!For the amount of money we're paying, you would think they could hire a couple people who actually know what they're doing to run the site.   E...

SoKeta by I'm a participant level 1
  • 20000 Views
  • 24 replies
  • 29 likes

Customer Service

Why FIDO acts as a scam and dealing with its customer service is a horrible experience.Wasting customers' time, delaying a lot, and not be helpful.  I had a chat today, after 45 minutes he cut the chat without saying anywords. So, I should start the ...

Ali-Haeri by I'm a participant level 1
  • 463 Views
  • 1 replies
  • 0 likes

Never recieved 150 gf promissed after 3 months

When encuraged by Fido sale to switch to Fido, I was promissed $150 cr receiving after 3 moths. Howver, after 3 months and couple hours explaining the situation to other Fido agents, I got nothing rather fraustration and madness. I see this is Fido s...

BayAli by I'm a participant level 1
  • 369 Views
  • 1 replies
  • 0 likes

Is 1 844 878 3644 a legit number?

Hi people,I do get some SMS from time to time, from short number 4735, with offers and they're asking to contact Fido at this above number.Hopefully it's a legit one, but can someone confirm?  Thanks! 

Stefutz by I'm a participant level 2
  • 764 Views
  • 1 replies
  • 0 likes