Fido needs a way to block spam calls

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Fido needs a way to block spam calls

I know some phones can “auto reject” calls but there should be a way to do this earlier in the process.  Since most legitimate calls have Caller Name ID, and spam calls only have number ID, can’t we have an option to just filter out all calls lacking Name ID?  That may filter out important private or emergency services for some people but many more Fido customers would probably benefit from this option.

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Re: Fido needs a way to block spam calls

Hello Techguy666,

 

  I understand receiving nuisance and SPAM calls can be frustrating.

 


@Techguy666 wrote:...Since most legitimate calls have Caller Name ID, and spam calls only have number ID, can’t we have an option to just filter out all calls lacking Name ID?

  That statement is not necessarily true. Many, if not all, prepaid phone services do not provide Caller Name Display. Your suggested filter would block a significant portion of cellular phone users -- not just spammers using spoofed numbers.

 

 


@@Techguy666 wrote:...That may filter out important private or emergency services for some people but many more Fido customers would probably benefit from this option.

  No provider will set in place a practice which will selectively and negatively affect a portion of customers for the benefit of other customers. That's discrimination.

 

  Unfortunately, there is currently not much that can be done to prevent such nuisance calls. However, it's hopeful to note that the CRTC is trying to implement measures to certify and authenticate caller ID (see here and here).

 

Hope this helps Smiley

 

Cheers

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Re: Fido needs a way to block spam calls

Hey @Techguy666

 

I can assure you our teams are doing everything they can to stop these calls.  I'll make sure to share your feedback with the team in charge though!



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Re: Fido needs a way to block spam calls

Hello Techguy666,

 

  I understand receiving nuisance and SPAM calls can be frustrating.

 


@Techguy666 wrote:...Since most legitimate calls have Caller Name ID, and spam calls only have number ID, can’t we have an option to just filter out all calls lacking Name ID?

  That statement is not necessarily true. Many, if not all, prepaid phone services do not provide Caller Name Display. Your suggested filter would block a significant portion of cellular phone users -- not just spammers using spoofed numbers.

 

 


@@Techguy666 wrote:...That may filter out important private or emergency services for some people but many more Fido customers would probably benefit from this option.

  No provider will set in place a practice which will selectively and negatively affect a portion of customers for the benefit of other customers. That's discrimination.

 

  Unfortunately, there is currently not much that can be done to prevent such nuisance calls. However, it's hopeful to note that the CRTC is trying to implement measures to certify and authenticate caller ID (see here and here).

 

Hope this helps Smiley

 

Cheers


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Re: Fido needs a way to block spam calls

I know I’m not alone, but I am really tired of spoof/spam calls from Chinese , same msg over and over multiple times a week. I reject calls but goes to voicemail, I only have small plan so only 3 voicemail allowed. It fills them up and doesn’t allow serious callers to leave msg. 

 

I have started to fill my voicemail myself and save every 3 days so when I reject the call they cannot leave a msg. 

 

Canada is way behind in this blocking technology. Are there any cell companies that do anonymous/ number blocking? 

 

I like Fido but I’m ready to switch so I don’t have to listen to theses calls that I cannot even understand. 

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Re: Fido needs a way to block spam calls

Hey @Dabmedia,

 

I've moved your post to this thread as it already includes the answer to your question. Hope this helps Smiley



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Re: Fido needs a way to block spam calls

Have they done everything they can? Perhaps Fido should make all voicemail plans unlimited messages. My voicemail is being filled faster than I can empty by scam calls. Legit callers can't leave a message in my constantly full voicemail box.

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Re: Fido needs a way to block spam calls

Hello Avatar2,

 

Welcome to the community!

 

   I think everyone is rather fed up about getting SPAM and SCAM calls from spoofed numbers. Unfortunately, there currently isn't much that any of the mobile providers can do to prevent them. Since the spammers/scammers use spoofed numbers, it is not possible to identify the true spammers' number. However, the mobile providers are implementing Universal Call Blocking which is meant to block calls from malformed phone numbers. That said, I'm doubtful whether it will have much of an effect on the amount of SPAM or SCAM calls since many of them appear to have properly formed phone numbers.

 

  Unfortunately, until the technology to unmask the true number of spammers/scammers is readily available (not simply the number shown on the caller ID), the only solution currently is to block the numbers on your phone.

 

Hope this helps 😀

 

Cheers

 


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Re: Fido needs a way to block spam calls

fido aka Roger's need to block spam calls such as robots calls. not fun . seniors can be scammed with scare calls

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Re: Fido needs a way to block spam calls

And how are the many available apps build specifically to block calls do it? Fido can't?

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Re: Fido needs a way to block spam calls

Hello Oliviergilbert,

 

  I can understand the frustration. I think everyone is rather fed up about getting SPAM and SCAM calls from spoofed numbers. Unfortunately, there currently isn't much that any of the mobile providers can do to prevent them. Since the spammers/scammers use spoofed numbers, it is not possible to identify the true spammers' number. The numbers shown on caller ID do not belong to the spammers. They often belong to innocent, unsuspecting people. Unfortunately, there isn't much that can be done to prevent numbers from being spoofed. In some instances, the spammers/scammers will use the recipients' own phone numbers to make the calls. Even the RCMP are not immune to being spoofed (see here). 

 

  Mobile providers and landline providers simply cannot block a number without absolute proof that the owner of the number is engaged in nefarious activities. If the spammers chose to spoof your number. I think you would agree that if they blocked your number simply based on its apparent use to make SPAM calls or send SPAM SMS, you would not be impressed. How about if you received a SPAM call from your own spoofed number? Would you insist they block your phone number? Should they block the RCMP phone number?

 

  I understand some apps might offer that service. However, that blocking list only affects people who opt to use those apps. Honest customers who might actually own those numbers can still use their services, just not to call people using those apps. If a mobile provider were to do the same, honest customers would have difficulties using their services.

 

  Everyone agrees that SPAM calls and SMS are problematic. However, blocking the spoofed numbers is not feasible. Blocking innocent customers for no reason is NOT acceptable. In the Western world, people are deemed innocent until proven guilty. It has been suggested that customers with blocked phone numbers could somehow verify their calls prior to calls connecting. An honest customer should not have to prove their innocence by having to call an operator to connect a call because their number was used in a spoofing SCAM! That would be a presumption of guilt.

 

  Since my previous post above, the mobile providers have implemented Universal Call Blocking which is meant to block calls from malformed phone numbers. That said, I'm doubtful whether it will have much of an effect on the amount of SPAM or SCAM calls since many of them appear to have properly formed phone numbers. In addition, a new technology, STIR/SHAKEN (Secure Telephone Identity Revisited/Signature-based Handling of Asserted Information Using Tokens) is being adopted to further reduce the amount of nuisance calls (see here). However, I have my doubts as to whether those measures will reduce the amount of SPAM calls. My understanding is the STIR/SHAKEN will only identify possible SPAM calls and mark the calls as suspected SPAM.

 

  Unfortunately, until the technology to unmask the true number of spammers/scammers is readily available (not simply the number shown on the caller ID), the only solution currently is to block the numbers on your phone.

 

Hope this helps 😀

 

Cheers

 

 


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