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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! long distance calls charges
I recently did the calling to the US. It cost a long waiting time cause is the customer service line. I didn't realize it all the waiting time charge for me and the Fido did not send any attention alert message to me. Until I checked last month bill ...
Resolved! Winback call?
Hi there. After switching to Koodo a couple of days ago I've received a couple of calls from Fido today but as soon as I pick up, the call disconnects. I called into customer support but they do not see any notes on my file. Any chance I could get so...
Did not get call back from Winback team member
I was looking for new plan and phone and I phoned for it, got someone from winback team on Jun 29, 2021 at 8:26 pm. My call lasted for 22 minutes and got disconnected somehow while the guy from winback was about to initiate porting my number. I phone...
Worst customer service
Dear Fido, Thank you for contacting me via your winback program. I was very excited to go back to my once favourite phone company however, once accepting the offer that was given to me-- what should've been an easy switch of phone company providers b...
Extra 5gb free data disappeared
Hello,I received a notification yesterday that I had used up 75% of my data and when I logged into my account it now shows that I only have 4GB total data available each month. I have been on the same plan which is 4GB + 5GB extra data for a total of...
