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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23741 Views
  • 0 replies
  • 8 likes

Winback offer not applied

hi  I moved from fido in January, but I came back to fido after I got an offer from win back team. I paid the downpayment of $584 after the credit they gave me.  This month I got a bill for the full amount  that didn't include credit and waiving of s...

Aj37 by I'm a contributor level 1
  • 1314 Views
  • 3 replies
  • 0 likes

Fido charging me for an iPhone XR that was returned

I have had an absolute nightmare since the day I joined Fido. I started with an iPhone XR but that phone was defective and would constantly turn off so I called Fido and was told I could return it to the Fido store at Costco where I acquired my phone...

Ericwins93 by I'm a participant level 2
  • 644 Views
  • 0 replies
  • 0 likes

Bill Problem

It originally paid about $78 per month, but this month it received more than $300 in bills. It was strange, so I looked at the details and the calculation of the call time was wrong. It's 89 minutes, but it's 890 minutes, so 177 dollars was added. Wi...

Promises, promises

I joined Fido about 2 weeks ago and was promised that I would not be charged the service fees for the 2 lines and that the second line would get a $5 discount for 24 months.Guess what, my first bill has both service fees on it and no discount is appl...

rvdkogel by I'm a participant level 1
  • 631 Views
  • 1 replies
  • 0 likes

Unhappy lack of refund

On November 20th 2021 I used your online portal to talk to a rep and become a new member. I was told that porting my numbers from my Bell account wouldn't be an issue so I joined the Fido family. I ordered 2 I phone 11's and 1 SE and used my own devi...

Capone1974 by I'm a participant level 2
  • 1063 Views
  • 3 replies
  • 0 likes