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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Is there no loyalty?
I have been a customer with Fido for almost 15 years. Due to this I have been considered a loyalty customer and believed to be treated very well by the company until this point. Considering the hard times were all facing during this pandemic, I expec...
I tried port in my old number to Fido, but lost it
I tried porting my old phone number from freedom. Freedom sent me port out sms , i replied Yes to it . I don't know what happened on Fido side , now freedom mobile says phone number is already ported out to fido . But it's been like five days but i s...
Unresolved billing issues
For the past few month I had nothing but issues with Fido billing. The company does not honor the promotions and charges the full price of the phone and the 45$ for account changes. I have 5 lines with Fido for decades now, and I have ordered 3 phone...
5 Extra Hours of Data option disappeared?
Hey everyone! I recently changed my phone number through the Fido website and now the option for 5 Extra Hours of Data no longer appears on the app. I also checked the "MORE" menu, but the option is missing there as well. Has anyone else experienced ...
Fido Live Chat
I have never been more frustrated, it's probably a good thing I am unable to contact someone about the internet because it wouldn't go very well for them, but I've been trying all morning to contact fido support through the live chat, I try clicking ...
