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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23770 Views
  • 0 replies
  • 8 likes

Monthly discount removed after upgrade to new plan

I had a 2GB plan with a $10 monthly discount for 12 months begining Feb 2021, which is now removed from my account after I upgraded to the 15GB plan. Is it possible to add the monthly discount back? Change confirmation # is XXXXXXXXXXXXXXXXX I alread...

mohitsamant by I'm a participant level 2
  • 1652 Views
  • 2 replies
  • 0 likes

Thanks

I know its been a difficult day for your tech team trying to get things up and going once again.  Thanks for your hard work and for getting the network online.

Daase by I'm a participant level 1
  • 603 Views
  • 0 replies
  • 2 likes

How to cancel the charges? How to talk to a supervisor

I cancelled the Fido wireless service since last October, but my bank account was still charged monthly. so I called 6 times almost monthly to find out why I was charged. The agents who answered the call were not polite. they asked me questions, acco...

MeiFan2021 by I'm a participant level 1
  • 537 Views
  • 0 replies
  • 0 likes