General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23985 Views
  • 0 replies
  • 8 likes

Cheating offer? Really disappinted.

I have been using 2G/50$ plan for a long time. Recently I received a new offer named Fido Payment program 9G/45$. I accepted that offer immediately a week ago cause it was a really good chance to have more data at a cheaper price. But no e-mail confi...

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MarianLee by I'm a participant level 1
  • 1208 Views
  • 2 replies
  • 1 likes

Condescending service

Hi all,   I have been with Fido for 20 years and thought I was going to be treatred accordingly by the retention department agent I called today.   Before let me give you the background, last week I had a previous call with another retention departme...

lbotto by I'm a participant level 1
  • 936 Views
  • 2 replies
  • 0 likes

Why my billing so high

Hi,I purchased Fido SIM/pnone no. at Toronto airport on 5th June 2021. The representative said my monthly billing charges will be 45$. But, my first bill generated in the next 6 days which is 109.72$. I understand the taxes will be included extra. In...

aish1 by I'm a participant level 1
  • 1615 Views
  • 2 replies
  • 0 likes

Fido Chat

What amazing Customer Service Fido has, agents aways ready to help us with any issue we may have!!! What marvelous company!!!   

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Aline_Duarte by I'm a participant level 3
  • 1059 Views
  • 1 replies
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Fido blocks my samsung 8 from wifi calling

After 25+ years with Rogers, I am leaving fido because they blocked my new samsung 9 phone from wifi calling. The reason... I didn't buy my phone from them. Dont switch to fido if wifi calling is important to you! 

Mollymkm by I'm a participant level 1
  • 734 Views
  • 1 replies
  • 0 likes