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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Trouble making a prepaid payment
July 1st and 2nd I have been unable to refill my prepaid account via Interac because the Interac option is not displayed. I tried the only option that was displayed, using a credit card, but it did not accept my Visa Debit card.I've tried three diff...
Resolved! Tab Balance
How can I find the balance left on my tab? I switched to Fido in July on a Tab24 for a Nexus4. I was wondering how can I find what is left on my Tab.
Resolved! How do i remove add on Premium Device Protection for an upgraded plan?
Hi. I just upgraded my husband's plan. I did not notice the add on Premium Device Protection that automatically added when i checked out. His device already has an existing device protection which we are paying for a year now. Appreciate the help...
How the contest winners are chosen
I've been entering into 1 year free service contest + several other fido extras contest for over a year and without missing a day from entering however have not won a single time unluckily, so just wondering if this is even worth an effort. Not sur...
Resolved! New phone shipped to the wrong address
I ordered a new phone and it was shipped to my previous address and not my current. My confirmation email from Fido said the phone would be shipped to my current address but it wasn't. What do I do?
