General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


3 months, CCTS arbitration, STILL having issues.

Hi,I am looking for the phone number or email address to contact Fido Office of the President. My issue is now ongoing from December 2020. I was just sent a bill for $500 worth of charges I do NOT OWE. Filed CRTC/CCTS complaints, need action from Fid...

aanderson by I'm a participant level 3
  • 1 replies

Real time data is not accurate   Here it says usage is given in real time. Pubically advertised on your website. So I tried this out myself. The night before my cycle reset I was at 3.98gb / 4 gb. I made sure to have the app o...

rsmith2 by I'm a participant level 2
  • 1 replies

Resolved! Refund --> Reversal: Returned Payment Charge

Hi Team,   My plan was cancelled on 01-Jan-2019 and final bill was generated on Jan-29.The customer rep told me not to pay any bill which got generated on Dec-29. But Fido deducted 25$ 3 times (total 75$) as below from my credit card which was having...

bharat129 by I'm a participant level 1
  • 3 replies

How to add new account number to old email address?

Hi, I have got an account already in fido and it has been registered with my email address. I have canceled the mobile account before 2 years. Now, I have got a different account number with a new plan. But, when I try to register to my account using...

Mobile data usage

Hi there,   I am always very careful with my data useage and am aware of how much I use. I received a notification today that I somehow suddnetly went over my data by 5GB through mobile data and tethering? I was doing grocery shopping by myself when ...

barberizja by I'm a participant level 1
  • 1 replies