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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23770 Views
  • 0 replies
  • 8 likes

Voicemail stopped working

Hello My voice mail has suddenly stopped. None of the online posts give accurate information how to re-establish the service. Does anyone have the process? Thanks.

irving by I'm a participant level 1
  • 646 Views
  • 1 replies
  • 0 likes

Winback calls dropped

I ported out few days ago and received an email from fido saying that there would be a good plan and they would call me. I did receive two calls from them, but each time I picked up, the call dropped. Is there any other way to reach them instead of w...

JianQ by I'm a participant level 2
  • 818 Views
  • 2 replies
  • 0 likes

False Promise

I ordered Google pixel5 in November 2020 online and put the pickup location of  Fido store on worthington avenue near Chingucousy and Bovaird in Brampton. I did not received any call about pickup but after few days when I call them they told me my ph...

NitishAery by I'm a participant level 1
  • 715 Views
  • 1 replies
  • 0 likes

Resolved! Charged while suspended

Hello There,   I called around the 18th-19th of April and I requested suspension to be applied into my account and the agent confirmed to me he already applied it to my account for two months, and for some reason, I been charged and now I have 24 hou...

Breikah by I'm a participant level 2
  • 1751 Views
  • 5 replies
  • 0 likes

Resolved! Charges for certain 866 calls ?

Do phone calls to certain phone number prefixes (866-xxx-xxxx) or (888-xxx-xxxx) or (900-xxx-xxxx) cause an automatic charge to my Fido Account ?I am Postpaid, but got charged $4.99 for a callback to an 866-xxx-xxxx number??Is there a LIST of phone p...

goworld1 by I'm a participant level 2
  • 1567 Views
  • 2 replies
  • 0 likes