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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Phone change on a BYOP plan

Hi, I'm on a BYOP plan and I intend to change my current phone to a different unlocked phone. Do I need to tell Fido about this or can I simply transfer my SIM card from my existing phone to the new one? It looks like they both take a nano-SIM so I d...

CloudWalker by I'm a participant level 2
  • 1021 Views
  • 1 replies
  • 0 likes

Resolved! HOW TO GET $200 DEPOSIT BACK?

Hi, Last year in August 2019, I bought a mobile phone with a contract and paid a $200 deposit. Even though 1 year passed through, I did not receive the deposit yet, and 2 months ago I called customer service and an agent told me it would be released ...

DYDYDY by I'm a participant level 1
  • 1589 Views
  • 3 replies
  • 0 likes

Resolved! Billed for roaming

I was billed for roaming to the USA when I was in Canada. How do I get those reversed.

sharon022 by I'm a participant level 1
  • 482 Views
  • 1 replies
  • 0 likes

Aucun service

Bonjour,1. votre blog est juste en anglais (option FR ne fonctionne pas). Vos clients francophones sont donc disciminés.2. Je veux juste avoir accès au détail de mes trnsactions comme avec mon ancien compte avec vous pour retracer un appel. Je suis i...

Mécontente1 by I'm a participant level 2
  • 497 Views
  • 1 replies
  • 0 likes

Cancel a second line?

Hi, I am abroad now and won't be back to Canada in a year. So I need to cancel my second line. Can you please help me cancel it? thank you very much!

altairtim by I'm a participant level 3
  • 610 Views
  • 1 replies
  • 0 likes