OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Announcement: From time to time, we review and make...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Phone change on a BYOP plan
Hi, I'm on a BYOP plan and I intend to change my current phone to a different unlocked phone. Do I need to tell Fido about this or can I simply transfer my SIM card from my existing phone to the new one? It looks like they both take a nano-SIM so I d...
Resolved! HOW TO GET $200 DEPOSIT BACK?
Hi, Last year in August 2019, I bought a mobile phone with a contract and paid a $200 deposit. Even though 1 year passed through, I did not receive the deposit yet, and 2 months ago I called customer service and an agent told me it would be released ...
Resolved! Billed for roaming
I was billed for roaming to the USA when I was in Canada. How do I get those reversed.
Aucun service
Bonjour,1. votre blog est juste en anglais (option FR ne fonctionne pas). Vos clients francophones sont donc disciminés.2. Je veux juste avoir accès au détail de mes trnsactions comme avec mon ancien compte avec vous pour retracer un appel. Je suis i...
Cancel a second line?
Hi, I am abroad now and won't be back to Canada in a year. So I need to cancel my second line. Can you please help me cancel it? thank you very much!
