Request credit for data used

Request credit for data used

Request credit for data used

Hopeles-Roaming
I'm a Participant Level 1

Request credit for data used

I was watcching a movie on my phone at home when I received an automatic notice from Fido that I had used 75% of my monthly data. This didn't make sense as my phone settkngs forever are to switch to my home wifi. However, less than six minutes later a notice popped up I had used 90%!!!  When I checked to my surprise only my data was being used. I immediately turned it off. I was no more than ten feet from my wireless router and as a resilt of this technical glitch am requesting that my monthly data be credited to mu account.

 

Customer service note J am along term user (5+ years) with three phone plans and have always been in good sranding. 

1 REPLY 1
FidoValerie
Moderator

Hi @Hopeles-Roaming Smiley

 

I'm sorry to hear that this bad surprise interrupted your movie! 

 

You can reach out to customer service whenever is convenient for you and they'll be happy to go over the situation.