General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23714 Views
  • 0 replies
  • 8 likes

No credit for activation fee

So yesterday I went to fido store to ask for the plans. Guy at the store told me if I get the connection online there is no activation fee. Also he told me if I get the connection now at store I have to pay 45$ and I can call fido coustumer service t...

Resolved! Setup Service Fee Add-On?

I changed my plan to a promotional offer through the website, but noticed there's an add-on called "Setup Service Fee" for $45.00/mo. attached. Can someone clarify what this is? I'm a little confused if this is something I have to pay additionally ea...

rjv5o by I'm a participant level 2
  • 1601 Views
  • 3 replies
  • 1 likes

Bad service

Feels like fido is nolonger respect their customers,  they only think of  getting the money,  they included plans within the profile without the concern of customers, if you feel like cutting a plan just cut the service and let us know there is no lo...

Anu7 by I'm a participant level 2
  • 2002 Views
  • 5 replies
  • 1 likes

Resolved! Bill payment using checking account

I always paid my bill using my credit card, this month I decided to pay through my checking account.using my bank application I added FIDO bill, and entered my FIDO account number and everything has been done wellbut still on My account FIDO "FIDO mo...

rana9290 by I'm a participant level 1
  • 1623 Views
  • 2 replies
  • 0 likes