OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.   Fido XTRA's Clearly Contest (May 11 - 17, 2023) Click...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Online plan purchase
Made an online plan purchase. Waitng for Sim card shipment confirmation. Is it possible to pickup sim card at Fido booth in mall instead?
Mobile Service Agreement & Account Change Confirmation
Good Evening, I have recently upgraded my account with Fido. After speaking with the customer care representative, I have received my Mobile Service Agreement and Account Change Confirmation. My main concern is that the promotional offer/discount th...
Resolved! data /text /talk Plan
I currently have a 2GB plan which fido charges me 45$ for. I just recently renewed and upgraded to a new phone along with a 2 year commitment. Now I see that there's plan with 4GB for the same exact price 45$. As a long time loyal customer why wa...
When could I get my pre-ordered iPhone 12 pro
Hi, I've waited for my iPhone 12 pro more than a month now. I pre-ordered it on Oct 17th, but still I couldn't get my iPhone. Today I received an email that saying my account info changed-so finally they added the bill for new iPhone in my plan. I wo...
Unable to connect to mobile network from abroad
We've been abroad (in Brazil) since March, but since August one of our 2 Fido mobile phone Sim-cards was unable to make a connection to one of the Brazilian carriers (Vivo/Oi/Claro/Tim), making it impossible to receive SMS or phone calls, which resul...
