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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Online plan purchase

Made an online plan purchase. Waitng for Sim card shipment confirmation. Is it possible to pickup sim card at Fido booth in mall instead?

Ertip88 by I'm a Participant Level 2
  • 478 Views
  • 1 replies
  • 0 likes

Mobile Service Agreement & Account Change Confirmation

Good Evening,  I have recently upgraded my account with Fido. After speaking with the customer care representative, I have received my Mobile Service Agreement and Account Change Confirmation. My main concern is that the promotional offer/discount th...

Tanyak14 by I'm a Participant Level 2
  • 741 Views
  • 3 replies
  • 2 likes

Resolved! data /text /talk Plan

 I currently have a 2GB plan which fido charges me 45$ for. I just recently renewed and upgraded to a new phone along with a  2 year commitment.   Now I see that there's plan with 4GB for the same exact price 45$. As a long time loyal customer why wa...

sb62 by I'm a Participant Level 2
  • 655 Views
  • 2 replies
  • 0 likes

When could I get my pre-ordered iPhone 12 pro

Hi, I've waited for my iPhone 12 pro more than a month now. I pre-ordered it on Oct 17th, but still I couldn't get my iPhone. Today I received an email that saying my account info changed-so finally they added the bill for new iPhone in my plan. I wo...

hibiehello by I'm a Participant Level 1
  • 514 Views
  • 1 replies
  • 0 likes

Unable to connect to mobile network from abroad

We've been abroad (in Brazil) since March, but since August one of our 2 Fido mobile phone Sim-cards was unable to make a connection to one of the Brazilian carriers (Vivo/Oi/Claro/Tim), making it impossible to receive SMS or phone calls, which resul...

mic79 by I'm a Participant Level 2
  • 1858 Views
  • 5 replies
  • 1 likes