OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's PKG Contest (April 27 - May 3,...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Great service getting new deal
Customer care agent had great patience, good understanding, great communication skills. She gave me and wife and very good deal for iphone 12 pro. I really appreciate her efforts and talking to me for like 3 hours to get this done, even if her shifts...
Upgrading phone
I upgraded my phone online a couple days ago; got the confirmation email, plus my plan change email. But still no tracking number email. I called customer service and they said they no long will be getting the phone I ordered in, even though I got a ...
$150 GC not received after almost 3 months
Not sure where to direct this post, but I signed up for Fido internet on labour day weekend and still I have not received any email about my $150 giftcard. I already called once and was told that they had to put in a manual request, but that was seve...
Brightstar servive request rejected for no reason
Hi I am Navjot Singh. I recently lost my new iphone 12 pro and filed a serivice request online and after submitting each document for 3-4 days eventhough they sometimes reject some i kept correcting and by the end of 4th day i got an email saying 'yo...
New phone is going to be sent to old address.
I changed my billing address yesterday, and i ordered a new phone after i checked the address was changed.Also i checked the new address when i confirm my order.But i got a confirmation email and there was an old address.Can you please do something?I...
