General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Last payment after cancellation

Hi, I'm Yuka.I have cancelled my plan a month ago but I still have my last bill to pay. Somehow on my account it says that my balance is $0.00. How can I pay my last bill properly?

YukaCoconut by I'm a Participant Level 1
  • 487 Views
  • 1 replies
  • 0 likes

They took 1 gig of may data

So i have a plan of $40 for 5 gig data on my current phone. I fully paid the phone since Oct 2020.  On December 3 , I went to a FIDO store to purchase a phone. I ask them if they have a phone for me wherein I can retain my current plan($40 for 5 gig ...

Joey12 by I'm a Participant Level 1
  • 443 Views
  • 1 replies
  • 0 likes

Exclusive offer plan changes

I am currently on a BYOP plan and see an exclusive offer on my account which I wouldn't mind switching to. However this new plan that is being offered is classified as a Fido Payment Plan. Would I still be able to continue using the phone I have and ...

Sherry18 by I'm a Participant Level 1
  • 689 Views
  • 1 replies
  • 0 likes

Resolved! REFUND ON BILL PAYMENT

Hi,my Fido Account: 778430553 I left fido on October 24, 2020. I received a bill in the email (on November 14) that told me I have a negative balance of $101.88 but there was no cheque included for a refund or the money was not deposited back into my...

ibrahem80 by I'm a Participant Level 2
  • 1041 Views
  • 3 replies
  • 0 likes