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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Prepaid account balance lost
I recently switched to FIDO pre-paid plan. I bought CAD 100 one year plan. However, for some reason I have to port out my phone back to my old provider. When I called to ask one of the Customer service rep to transfer the balance on my pre-paid accou...
Resolved! customer support
I had support today from Ivy and Amitious and they were very very helpful. I wish I knew how to spell their names.
Not getting SMS code from RBC (week of August 30, 2021)
Hi Before now, receiving code from RBC and others worked well. I received many such code until yesterday: now I can't receive a Code from Royal Bank of Canada (august 30 and 31, 2021). I called RBC and tried sending them a test to re-register my phon...
Will fido automatically deducted my overpaid bill for next bill
Hi, it is my first time to use fido, and at my account app I found there's two payment for me. One is current balance (46.6)and another is first bill (102.6)which is higher. I paid the money (46.6+102.6) and then it shows my current balance is -102.6...
Resolved! Wrongfully billed
Hello Fido, I made a complaint in March, we had solved my issues for the prices of each line. Now this months bill is completely incorrect. So here are the issues that need to be fixed. Per interaction number XXXXXXXXX for 5 lines my total should...
