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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23681 Views
  • 0 replies
  • 8 likes

Resolved! Samsung S21 - 120 dollar Bill Credit Promotion not given

Last May 7, I got a brand new Samsung S21 from Fido, the sales agent (Michel from Montreal) I talked to committed that I have a 120 dollar bill credit and will be applied on the second invoice. Last June 11, I received my second invoice and still the...

latdeluna_01 by I'm a participant level 2
  • 1309 Views
  • 3 replies
  • 0 likes

Winback Email and phone call with Fido but no answer

Hello, I ended up porting out of Fido and then I got an email from Fido saying they have a special offer for me and I should wait for a phone call. I got called by a number (118 778 669 930) twice but there was no answer, competely silent... I'm conf...

Nesa1 by I'm a contributor level 1
  • 2645 Views
  • 8 replies
  • 0 likes

Resolved! Cannot activate phone when ringing

Help! My phone receives the call but when I press answer it does not activate and keep on ringing. I know there is a setting somewhere that I fail to find.

ergum by I'm a participant level 1
  • 1990 Views
  • 2 replies
  • 1 likes

Charged for long distance call

I was charged for an outgoing calls on May 19 to Nicaragua for 25 mins. I live in Vancouver Canada and have never called Nicaragua. I live alone, I don't even know how to call Nicaragua but the Fido representative  Insisted that it was impossible for...

BudCat2006 by I'm a participant level 1
  • 515 Views
  • 1 replies
  • 0 likes

Late payment charge

I paid my Fido bill on May 21 and the due day was May 22. I got my June's bill and there is a charge of late payment for $2.57 on it. So I check my bank and the payment transation was posted on the same day. So I go on line support to fine out why an...

ksli57 by I'm a participant level 2
  • 2114 Views
  • 7 replies
  • 0 likes