OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.   Fido XTRA's Clearly Contest (May 11 - 17, 2023) Click...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Last payment after cancellation
Hi, I'm Yuka.I have cancelled my plan a month ago but I still have my last bill to pay. Somehow on my account it says that my balance is $0.00. How can I pay my last bill properly?
They took 1 gig of may data
So i have a plan of $40 for 5 gig data on my current phone. I fully paid the phone since Oct 2020. On December 3 , I went to a FIDO store to purchase a phone. I ask them if they have a phone for me wherein I can retain my current plan($40 for 5 gig ...
Exclusive offer plan changes
I am currently on a BYOP plan and see an exclusive offer on my account which I wouldn't mind switching to. However this new plan that is being offered is classified as a Fido Payment Plan. Would I still be able to continue using the phone I have and ...
Misrepresented cost on call by representative vs actual final cost
I called the customer service and I was offered a device finance and phone plan as part of the customer retention offers. However, later when I received the account change confirmation email, it had a different, higher, price to what I was told on ca...
Resolved! REFUND ON BILL PAYMENT
Hi,my Fido Account: 778430553 I left fido on October 24, 2020. I received a bill in the email (on November 14) that told me I have a negative balance of $101.88 but there was no cheque included for a refund or the money was not deposited back into my...
