Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
extra charges poorly explained
I use my phone very rarley. This month I was charged $ 5.50 + tax as a charge for long distance call placed for 10 min to Florida from my phone, which we do not recall placing it. at all I complained, a ticket was raised to the fraud Dept, They claim...
Resolved! Fido dollars no longer a thing?
So, I haven't checked out my account in a long time. I need to get a new phone and a new plan, my plan is over 4 years old, and the 2 LG3 & 4 phones completely stopped working and are no longer under waranty. I know I saw a place where you coul...
Resolved! Someone Hacked into My Account and Bought a New Phone
Hi there, It seems like someone hacked into my account and purchased a new phone in my name. I'm the only person to have the access to my account, so I'm not sure how did that happen. What would be my next step in this case1) Can these charges b...
Resolved! Phone out of stock, need to return or not? Issues with customer service
Hi there, I recently purchased an add-a-line plan along with an iphone 11 pro (with discounted payment plan), but then decided to switch it for the iphone 12 pro max less than a week later after it went on sale. I did the switch over the phone, and t...
Resolved! Can't reach a live agent
Why is there no option for a live agent @ 1-888-481-3436? I am being overcharged double for my phone, and spent hours going through this with a live agent last Februrary. They corrected the problem for a couple of months, and then doubled my fee agai...
