OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's Cocoa Kits Contest (February 23 - March...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Suspicious Activity/Unable to Receive SMS/Calls
Hello Fido Community, I am reaching out to see if anyone's gone through the same issue. It's a bit of a long one so here it goes: About a month ago I received a text from Fido informing me that there is a request for my number to be ported and if I d...
Resolved! Temporarily Suspend overseas
Hello,I am currently overseas and hence I cannot call the customer service. I would like to temporarily suspend my account for 6 months. Who should I contact in order to do this? Thank you!
More billing issue
Hello, I recently purchased a phone. They offered me the phone for 20$/month. However, my first bill has come up with original full price of 65$/month. Can someone please help.
intermittent hotspot issues
I often use my Fido Data Only plan as a hotspot in my vehicle. Sometimes while parked and sometimes while driving. There are never more than 2 devices connected, but I often find that while my devices remain connected to the hotspot, the internet i...
Mobile number spoofed
I suspect that my mobile number has been spoofed. Someone called me claiming that they received a call from my device. I never called anyone. I even verified in my call log. If my number has been spoofed, what can be done? Are there any security...
