OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! I want to suspend my account fora period of time
I want to suspend my account fora period of time Please contact me
Before login, show account #1, after login, show account #2 (cancelled)
Hi,I joined Fido in Nov. During the sign-up there were some issues for my account so there's a temp account used for my migration to Fido. Currently, if I open the Fido's 'My Account' app, it shows the info of account #1 with usage info, which I beli...
Prepaid/auto-top-up problems
Hi, Although I'm on a text-and-talk prepaid plan ($12 for 50 texts and 50 minutes, both local), all my calls and outgoing texts are being charged at the pay-per-use rate ($0.60 per min or text), regardless of whether I'm over or under the monthly lim...
Resolved! Cancel my phone plan with fido
How do I cancel my plan so I can switch to another provider
2021 the worst customer service ever
I have been waiting for the office of the president to call me since 12/January.no one has returned my call, when I call in to complain- the Supervisor and Managers just tell me to wait for a call back.today has been 8 days- 6 business days.anyone el...
