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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23714 Views
  • 0 replies
  • 8 likes

Resolved! What is considered roaming/extended coverage?

Hi, I am based in Ontario and have a 2GB from Fido Pulse 2GB - BYOP plan, but I'm going to Alberta and I want to know; will the data that I use while in Alberta be considered as a part of my plan? Or will it be extra?  My plan specifies 500 CanadaWid...

vchat1 by I'm a participant level 1
  • 1665 Views
  • 1 replies
  • 0 likes

Still waiting for winback team to call

Hi Fido customer service,   I have been waiting for almost a month for winback team to call me. I moved to Koodo last month then an agent from Fido called me and offered me a better deal. I acceptedthen he tild me to wait for 1-2 days for confirmatio...

Khanhpham by I'm a participant level 2
  • 576 Views
  • 0 replies
  • 0 likes

Gift card claim glitch

Hello!I set up an automatic payment to get the promotion offer of a 10$ gift card. I accidentally chose the Prepaid card option. Then I tried to set up the Prepaid Virtual Mastercard in the FIdo app with Fido Extra plugins. However, I was prompted to...

Jamil8051 by I'm a participant level 3
  • 3349 Views
  • 10 replies
  • 0 likes

Resolved! Download previous months invoices

Hello. I used to be able to download previous months monthly invoices as PDFs. https://www.fido.ca/pages/#/my-account/payment-history shows me a summary of invoices but I can't find how to download monthly PDFs for expensing to my employer. Thanks 

HsmkA8thSBB by I'm a participant level 2
  • 991 Views
  • 2 replies
  • 1 likes