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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24013 Views
  • 0 replies
  • 8 likes

Prepaid account balance lost

I recently switched to FIDO pre-paid plan. I bought CAD 100 one year plan. However, for some reason I have to port out my phone back to my old provider. When I called to ask one of the Customer service rep to transfer the balance on my pre-paid accou...

Suly100 by I'm a participant level 1
  • 1139 Views
  • 1 replies
  • 0 likes

Resolved! customer support

I had support today from Ivy and Amitious and they were very very helpful. I wish I knew how to spell their names.     

facineh by I'm a participant level 1
  • 1290 Views
  • 2 replies
  • 0 likes

Not getting SMS code from RBC (week of August 30, 2021)

Hi Before now, receiving code from RBC and others worked well. I received many such code until yesterday: now I can't receive a Code from Royal Bank of Canada (august 30 and 31, 2021). I called RBC and tried sending them a test to re-register my phon...

Icecube by I'm a participant level 3
  • 5048 Views
  • 4 replies
  • 0 likes