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Not happy with the experience so far

I'm a participant level 2
I'm a participant level 2

Recently, I switched back to Fido... and for the payment of my first bill, I added my credit card for pre-authorized payments after talking to a customer representative...guess what? My bill wasn't deducted and instead late fee is charged for the payment of next bill... even they told me that the 50$ extra charge for the first bill will be credited for my next bill but that didn't happen too!!


Also, I bought home internet plan at 50% off offer ... was waiting for the modem but it wasn't delivered to me because of some reasons.... I called them regarding this then they told me the offer is no longer available and I didn't get it.... truly disappointed by the service 😕



Hi there @Twinkle8091


This is certainly not the experience we want for our customers. 

Please send us a PM here on the Community and we'll gladly look into this with you. 


Should you prefer, you can reach out to us using these alternate methods: