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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23741 Views
  • 0 replies
  • 8 likes

Resolved! Winback Call

Hi there, I switched to another provider recently, but I still have another line with Fido still and I did receive a call from the winback team. Is it possible to get the winback team to call me back? If their able to give my family member a good pri...

Meh12 by I'm a participant level 3
  • 4520 Views
  • 13 replies
  • 0 likes

Resolved! how can I change my address for my returned refund cheque?

I received an email that my refund cheque was returned because of the wrong address. I need to change my address but there is no menu, any agent in the Live chat  I don't understand why should I got this email after 2 months after moving... interacti...

jtlee by I'm a participant level 1
  • 1101 Views
  • 1 replies
  • 0 likes

Fido breaking the offer

I had a ridiculous experience with Fido today. I was offered a new phone plan with one specific offer tailored for me this afternoon and since I had to rush for an appointment in the middle of the call I  was told by the representative that I will be...

Vicky23 by I'm a participant level 1
  • 708 Views
  • 1 replies
  • 1 likes

Resolved! long distance calls charges

I recently did the calling to the US. It cost a long waiting time cause is the customer service line. I didn't realize it all the waiting time charge for me and the Fido did not send any attention alert message to me. Until I checked last month bill ...

hckk56 by I'm a participant level 2
  • 1073 Views
  • 1 replies
  • 0 likes

Resolved! Winback call?

Hi there. After switching to Koodo a couple of days ago I've received a couple of calls from Fido today but as soon as I pick up, the call disconnects. I called into customer support but they do not see any notes on my file. Any chance I could get so...

Theo17 by I'm a participant level 2
  • 1090 Views
  • 2 replies
  • 0 likes