OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Fido XTRA’s Decathlon Contest (January 5 - 18, 2023) Click here First...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Roadside assistance added to my plan without permission
Hello, I was recently offered a plan to come back to Fido, and I noted on my first invoice there's a $6 monthly charge for roadside that I never discussed or agreed to in our phone conversation. I do not want this feature - how do I go about having i...
Call forwarding and Canada-wide calling?
I'm looking at adding a line, and will be periodically forwarding calls to a different line. The plan I'm looking to add to my account is the "Talk and Text" plan. This plan includes "Unlimited CanadaWide Minutes", but I notice in the fine print that...
Unable to change billing address
Whenever I try to change my billing address I get an error 502. My address pops up in the address list, but I'm assuming it's not in Fido's system because it's a new building and I had the same problem with BcHydro and Shaw. Is there anyway to get it...
"Unregistered sim" message out of the blue
I've been with Fido since 2015 after choosing to go with an LGG5 at a Fido booth in a mall. Always had the same phone, still locked to the Fido network and now suddenly my phone is telling me "Unregistered SIM". Anybody know why this has happened o...
Resolved! HOW TO GET $200 DEPOSIT BACK?
Hi, Last year on September 14, 2019, I bought a 2 mobile phone with a contract and paid a $200 deposit. Even though 1 year passed, I did not receive the deposit yet, and I called customer service 2 times and an agent told me it would be released soo...
