General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Contacting Fraud department

I am absolutely frustated with fido support. I have been trying to get a hold of the fraud team for a month now.   Someone ordered a samsung s21 ultra. Sent it to our house and charged my mom's account. We reset the password changed the address back ...

anson216 by I'm a participant level 1
  • 638 Views
  • 1 replies
  • 0 likes

FIDO charged me after leaving FIDO network

Hi there,   One of my numbers was switched to Chatar from FIDO network on June 19, 2021. I got message from FIDO to approve or decline switch to Chatar at 5:12 PM Pacific time and immediatley replied yes and FIdo SIM card was not working after that. ...

RajB by I'm a participant level 1
  • 509 Views
  • 0 replies
  • 0 likes

Resolved! Complaint about billing after accepting phone offer

Last month I call fido customer service and ask to upgrade my phone, She offer me a pre certifide s9 for Monthly payment of $10. because it was an early upgrade so she said I am a loyal customer and i have an offer that if i upgrade my phone earlier ...

Jagjinder by I'm a participant level 1
  • 1756 Views
  • 5 replies
  • 0 likes