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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24080 Views
  • 0 replies
  • 8 likes

1000 INTERNATIONAL MINUTES CHARGED

I've been using Fido for more than 2 years.I brought my own phone and got the Fido plan at a Fido store. I was told that my plan included 1000 min International minutes. However, I checked my last bill and found that the international minutes were ch...

wuyichen12 by I'm a participant level 2
  • 1918 Views
  • 3 replies
  • 0 likes

How to get my name removed form CBV Collection list?

hi i paid the balance last May 26, 2021 and I am applying for a provincial license and they found out that my name is still in the list of Rogers CBV Collection even if I already paid the balance last year. Help please.

EnosB by I'm a participant level 1
  • 816 Views
  • 1 replies
  • 0 likes

Transfer ownership

Hi, i have 2 phone lines. Line 1 is a BYOD and Line 2 is a 2 year contract (1 year is done). Line2 employer is providing a Roger's connection with device. Line 2 would like to port to Rogers and transfer number to Rogers. Line 1 would like to transfe...

Guptaanuj20 by I'm a participant level 2
  • 1944 Views
  • 3 replies
  • 0 likes

No data

My device won't connect to Fido network. No unpaid bills, when I spoke to someone they said that my data services were on and working from their end. What do I need to do? Why can't i connect to the Fido network? I can only use my phone on wifi at th...

Egalang by I'm a participant level 3
  • 1345 Views
  • 3 replies
  • 0 likes