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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23570 Views
  • 0 replies
  • 8 likes

Winback Team Cannot Honor Its Offer

I recently received a call from the Fido Winback team after leaving Fido about 2 years ago. The offer was indeed quite satisfying, so I agreed to switch back. Through the phone call, the agent asked me to give permissions to do a credit check and ask...

XtianM by I'm a participant level 1
  • 699 Views
  • 1 replies
  • 0 likes

Resolved! Negative balance

I see a negative balance in this month bill. I would request you to please clarify how there is a nagative balance, may be since I had a referral but that is not mentioned in the generated bill.

On WiFi but using my data

So I'm at home having a Facebook call using my WiFi, and I get a message saying that I have used 75% of my data for the month, I immediately check and it's says I'm using Fido WiFi! I go on to my account to check and yep I have 27 days in my cycle bu...

Laineeb by I'm a participant level 1
  • 679 Views
  • 1 replies
  • 0 likes

FIDO FAKE BILL $500

Do not pay any FIDO fake bills. I have a similar problem they made two months fake bill $500; regular two months bill is $105; Terrible customer service. But I am not going to pay $500 fake bill. When they correct my bill to $105 then I will pay $105

lamabazar by I'm a contributor level 1
  • 2886 Views
  • 7 replies
  • 0 likes