General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


My fido service has been cancelled by someone else

Hi There, got an email (around 7pm today) saying my fido wireless service has been cancelled. I did not request cancelling this service and now I cannot use the service anymore. No phone, no text....Could anyone help me with that? thanks~~

Roger1111 by I'm a Participant Level 2
  • 4 replies

How to pay my bill via credit card of other country

How can I refill my prepaid phone number via credit card of other country? I've left Canada for several months so I turned to prepaid. And I closed my bank account in Canada already. But I have to keep my phone number for the day I back to Canada som...

Natice by I'm a Participant Level 3
  • 4 replies

Resolved! BYOD, Small, Medium, Large plan?

I am looking to upgrade my phone and keep my current plan, I looked on the app and on Fido's website but only found options to change my plan My current plan isFido Pulse 30GB XXL  I don't want any changes to my plan, just want to upgrade my phone wh...

Data Bytes/5 Extra Hours of Data not reset (2020-10-04)

My Data Bytes is not reset.My new billing cycle started Oct 4 but as of today (Oct 7) my account is still showing last month usage and the sessions reset will be in 28 days. And I cannot find a way to contact Fido.Can't find the Live Chat link I usua...

Lam338 by I'm a Participant Level 2
  • 10 replies

Resolved! Accepted prepaid credit cards

I have phoned customer service a couple times and never seem to get a direct answer. I was wondering if anyone can name me types of prepaid credit cards (preferably prepaid visa) that they have used in the past to make a one time payment to pay their...

Kat211 by I'm a Participant Level 1
  • 13 replies