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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23575 Views
  • 0 replies
  • 8 likes

Suspend while overseas

Hello! I am overseas and I want to extend my account suspension for four more months starting September. Can I get someone fromFido to do it for me? Thank you. 

AnneMu by I'm a participant level 1
  • 634 Views
  • 1 replies
  • 0 likes

Refund Cheque

I cancelled my internet services back in June and was left with a negative balance. I contacted chat support in July and was told the cheque would arrive in a couple weeks even though i had already waited almost a month. I contacted support again in ...

aquasaur by I'm a participant level 1
  • 1419 Views
  • 1 replies
  • 0 likes