General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Does fido aimit their promotion?

Hello,I saw there was a promotion of phone on fido website several months ago, so i decided to update my phone. Before it was update, i called customer service to make sure it works. The lady told me its real and i only need to pay 15$ per month(15$x...

Lilas_f by I'm a participant level 2
  • 926 Views
  • 2 replies
  • 0 likes

Data not working

Trash company, cant get data working lost 2 days worth of work, im leaving fido, never again gonna sub to this unreliable trash.

Vlad1988 by I'm a participant level 1
  • 809 Views
  • 1 replies
  • 0 likes

How to escalate

I feel I was not treated well after about 15years of service. I spoke with customer service and also the online chat and I do not think they undestand well my concerns.I have 2 options:-Move on and stay with Fido and the plan that was offered which i...

Yves3 by I'm a participant level 1
  • 1032 Views
  • 2 replies
  • 0 likes