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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Worst Customer Service Experience

I had the worst customer service that I experienced. I called the Fido Customer Service couple of times for one particular problem. Firstly my account was not set up correctly and then I never received my bills and secondly I was misadvised by the cu...

Gurnaina by I'm a participant level 1
  • 536 Views
  • 1 replies
  • 0 likes

Resolved! Poor Customer Service

Is there an email or number to call to report poor customer service? I had a terrible experience at the Fido kiosk at the Cataraqui Town Centre.  I left and purchased a new phone elsewhere. Is it even worth my time reporting the incident? I'm not sur...

rico289 by I'm a participant level 1
  • 652 Views
  • 1 replies
  • 0 likes

PHONE NOT WORKING AFTER CHANGING MY NUMBER

I Just change my phone number on Fido webpage. I received the SMS confirming the new number, but after that I am not able to make any call or receive SMS, even the 611 is not working. On Fido webpage my balance is showing 0 even though I had some val...

EmersonBC by I'm a participant level 1
  • 579 Views
  • 1 replies
  • 0 likes

Fido error 69

This message appearing after attempting to send sms message...How do I remedy this?

Pjb1 by I'm a contributor level 1
  • 2562 Views
  • 3 replies
  • 0 likes