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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23959 Views
  • 0 replies
  • 8 likes

Random SMS texts won't send, or send later without my realizing

Any thoughts on why that might be?  As far as I know, I'm receiving texts ok. However, over the last week (around Oct 15+) I will send a text only to discover it didn't go ("not delivered").  Some do, some don't.  Yesterday and today a couple looked ...

Kubda by I'm a contributor level 1
  • 887 Views
  • 1 replies
  • 0 likes

Requested to port number from Fido to Fizz and its not working

 switched from Fizz to Fido, requested to keep my number all along. Did all the steps in order but the number is not being carried over. Spent hours with Fido customer service, saying its Fizz and spent time with Fizz saying its on the Fido front. Wh...

ER12 by I'm a participant level 2
  • 1506 Views
  • 3 replies
  • 0 likes

Fraudulent Third Party Charges

I was billed $97.94 as third party charges in Oct'20 bill. I was asked by Customer Support to contact Bango directly for clarification which I did and received the email back that these charges are not from Bango.When I contacted Customer Support aft...

HT-1 by I'm a contributor level 1
  • 6853 Views
  • 20 replies
  • 1 likes