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Which amount I need to pay? account balance or bill statement

imjimil
I'm a Participant Level 2
I'm a Participant Level 2

Hello, my fido account balance shows $41 and my bill statement shows $97. I don't know the difference between two and which one do I need to pay? I'm new to this, help is appreciated.

2 REPLIES 2

KAPABLE-K
MVP MVP
MVP

Hello @imjimil,

 

If you did not make your last payment on time it will reflect on this billing statement but will be updated on your account balance. The account balance would be the most accurate amount that needs to be paid.



Hi there @imjimil , welcome to the community forum. The billing statement is usually the amount owing. If you need to find out why there is a discrepancy between the two,  you could contact customer support through one of the methods mentioned  HERE

If you have a post paid plan, the billing is for the next 30 days coming up, so if another charge was made during the cycle then that would show up as owing and would be added to your next bill. I hope I explained that accurately,  so please check with account services at the link above for confirmation. All the best for the new year ahead, stay safe