General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

High bill and no alert on plan change

Hi,Today, I recieved bill of almost $300 for monthly plan $45. After calling cutomer care, I learnt that I had a addon which was expired. I accept my mistake that I should have been aware of my addon and taken appropriate action on time.Though I am n...

RKTONLINE by I'm a participant level 1
  • 490 Views
  • 2 replies
  • 0 likes

Bill Dispute

Hi, I got charged a US Roaming fee when I was in Point Peleee National Park. Is there a way to dispute this charge? Thanks

KrazyKenst3r by I'm a participant level 1
  • 605 Views
  • 2 replies
  • 0 likes

No Answer from Credit Operation Department/ Fraud Department

To Whom May Concern,    I am a loyal customer who has been with Fido for almost 10 years, never been late for payment. However, I am really disappointment with your credit operation team on dealing with my current challenges.   Recently, I tried to a...

GHJ2 by I'm a participant level 2
  • 1638 Views
  • 5 replies
  • 0 likes

I did not get my referral credit

I referred my brother to join Fido, employee at the fido store in Ottawa did not bother to apply the referral between us to give me and my brother month free and customer service is not helping on this. My brother and I are considering to close our a...

modeezee by I'm a participant level 1
  • 652 Views
  • 2 replies
  • 0 likes

Why fido customers should go to another service provider

I have been a fido loyal customer for 12 years with three lines.  I have no contact and always I buy my phones in full. My bills are paid 20 days before due day. I have never missed a payment. Yes you safely can say I am one of fido Ideal customer.  ...

Gogo2019 by I'm a participant level 2
  • 663 Views
  • 2 replies
  • 2 likes