General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Resolved! repairing a broken screen front and back for my iphone x

how do i go about fixing my screen for my iphone x ?front and back? i have a device protection plan and have never had any of my phones fixed through fido before . this is my number i git online for my phone account ********* thanks , my email is ***...

Cecilia19861 by I'm a Participant Level 1
  • 1 replies

Resolved! negative balance on final bill

I’m no longer fido mobile user. My last bill was released on Sep, 2019. but I just checked my email and it says I have negative balance on mobile account.Can I get refund?, if yes, how can I get refund?

Resolved! I had to find what was wrong myself

i was treated like a dog . a liar and you name. After hours of telling them my usage of data. I relaxed and i found myself without any help from Fido what is the problem leading to % gb of overbilling and that s a lot of trouble. many went to the sam...

civilization by I'm a Participant Level 3
  • 2 replies

Fido Promotion

I've upgraded my phone last May 10, 2020, and haven't received it yet, saw a new $100 promotion after upgrading the phone this morning, called fido and asked for this promotion to be included with my purchase and the representative denied giving me t...

mehr1 by I'm a Participant Level 3
  • 5 replies