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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Billing Issue

When i saw the bill today morning for the new line i added in my account. Even though, it was communicated and agreed during the account activation call on Sep 2 as well as with the last supervisor's call that following discounts have been applied to...

rizwan149 by I'm a participant level 1
  • 377 Views
  • 0 replies
  • 0 likes

Late payment charges

How come fido bill payment date is set to weekends  where online payments cannot be made as all tranaction are done on next business day and then fido charges you with late payment fee its not fair

ekhan5 by I'm a participant level 1
  • 548 Views
  • 1 replies
  • 0 likes

Fido app and website not working

Fido app and website not working - website says:     - for the mobile app, I am unable to login. Can someone help? I dont see any maintenance notification on my email or the Fido's FB Page. Thank you.

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jaybierawr by I'm a participant level 1
  • 686 Views
  • 1 replies
  • 0 likes

Re: Iphone 13. Reservation or pre order

I got an email comfrimation for my change of plan and the day after just like an add saying congratulation for your new phone.. not sure if those are an order confirmation or not.

andyb0207 by I'm a contributor level 2
  • 762 Views
  • 1 replies
  • 0 likes