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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24041 Views
  • 0 replies
  • 8 likes

New phone and Plan

I placed an order online this past sunday afternoon (Dec 18th) to order a new phone and changed to a new plan but haven't received an email confirmation.Upon logging out and then back in I can see the plan was changed.Two days later and still no emai...

justin8456 by I'm a participant level 2
  • 973 Views
  • 2 replies
  • 0 likes

Resolved! Very Upset

I purchased an iPhone 12 on a promotion deal to pay $20 mth instead of $40 for 2 yrs.  I asked him if I am only paying over $500 in the 2 yrs who pays the rest & he said Fido and I asked how much then should it cost to buy our the phone and he said o...

Nance by I'm a participant level 2
  • 863 Views
  • 1 replies
  • 0 likes

Excessive bill

I am very upset with Fido, I saw my bill for this month is over $500 for a plan of $60 +tax. You better lower that bill because I can't pay it. I have been your loyal customer for over 10years, but I think I will go with another provider if you don't...

Liza1111 by I'm a participant level 1
  • 1537 Views
  • 3 replies
  • 1 likes

Resolved! extended coverage blocked

I live in an area that does not have Fido coverage. There is, however, extended coverage available here. With my former prepaid plan the extended coverage was not accessable. I was sold a monthly plan of Talk and Text (no data) with the promise that ...

Ron2 by I'm a participant level 3
  • 16062 Views
  • 21 replies
  • 1 likes