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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Can't send text messages

Hello,I can't send texts. It's been like this since Friday. I can receive texts but not send any out. My contacts have not been receiving them. Please remedy ASAP.

RomanK1 by I'm a participant level 2
  • 1162 Views
  • 2 replies
  • 0 likes

Cannot get price match as promised

Hi there,   I came here to report a bad incident which happened with me recently, it was regarding the price match of Iphone 12 128G. I bought it from Costco on Nov 22, 2021, I paid $136 as down payment and monthly payment was $33 that day. The price...

micholic by I'm a participant level 2
  • 1174 Views
  • 1 replies
  • 0 likes

Resolved! Buying a new phone from Fido.

Never brought a phone from Fido.  Looking to buy Google Pixel 4a 5G.  Can anyone confirm / advise on the following to me.  Please and thank you. I know since 2017 all phones sold in CA is unlocked.  So, is buying this phone from Fido would be the sam...

Whitney_Lam by I'm a participant level 3
  • 3917 Views
  • 7 replies
  • 0 likes

Resolved! Anyone else I can call or contact? (Fido took my money!)

Summary: Fido took my money and there's no one at Fido willing to discuss it with me. Hi I was hoping someone here can help.I made a credit card payment to my Internet account the other day using Fido's website on my phone.The website said Transactio...

Tri3 by I'm a participant level 2
  • 2313 Views
  • 5 replies
  • 0 likes