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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! where did live chat go?

i don't have live chat anywhere when i am logged into my account. i have gone through every single page and it is simply not there. it used to be there before the recent re-design.      

robertb by I'm a Contributor Level 2
  • 2946 Views
  • 4 replies
  • 0 likes

My bill

Hi. Unfortunately because of the other interesting offer, I had to quit fido at December 18th but by mistake, my wife, as usual paid the bill of after 18th. I want to return the price that paid. Thanks 

Arashoo by I'm a Participant Level 2
  • 700 Views
  • 3 replies
  • 0 likes

Extending the freeze on my account

Hi, I temporarily froze my account due to being away from the country and it was released this month and I was wondering if I can extend the freeze till March? Who should I contact?..

nick95 by I'm a Participant Level 1
  • 361 Views
  • 1 replies
  • 0 likes

Personal training & understandable English on phone

To whom it may concern; I have been a Fido customer for over 20 years with 3 cell lines and 2 tablets. I have found your customer service over the last 5 to 10 days totally unsatisfactory for a multi billion dollar company, this has been totally sham...

lin26t52 by I'm a Participant Level 1
  • 478 Views
  • 1 replies
  • 0 likes

Porting out number not working

I ported my number out of Fido to a different carrier, but I never received a text message from Fido to confirm this. When I called the porting center, the message stated that there were no active services with Roger's at this time. It seems as thoug...

attyb by I'm a Participant Level 2
  • 414 Views
  • 1 replies
  • 0 likes